Service Coordinator - Assisted Discharge

Are you ready to embark on an exciting journey with the British Red Cross?

We're on the lookout for a passionate and proactive person to join our Health and Local Crisis Response Team as a Service Coordinator - Assisted Discharge. If you're someone who thrives on enthusiasm, brings people together, and loves to inspire and guide, then this is the role for you!

The Service Coordinator - Assisted Discharge will be responsible for liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. Thorough records will be required to evaluate and analyze the outcomes of the services, and this will be the responsibility of the Service Coordinator. Other responsibilities will include assigning incoming referrals to a Support Worker, monitoring service delivery, managing the service budget, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly. You will have line management responsibility for a small team of staff.

The Service Coordinator - Assisted Discharge will undertake service user transports and visits and provide support as appropriate to Service Users as part of the role and will act as contingency for Support Workers when required and may need to provide cover for their colleagues at other hospitals served by the Red Cross in the area. Service confidentiality and safeguarding vulnerable people are key responsibilities of the role.

The post requires regular evening work to 8pm.

What will a day in the life of a Service Coordinator - Assisted Discharge include:

• Acting as the single point of access for referrals from the hospital and other sources and providing daily coordination and support for Volunteers and Support Workers delivering the service.
• Liaising with hospital/community staff at the hospitals, community hospitals/GP surgeries to promote the service, receive referrals, and provide a timely response to questions about the eligibility of a patient.
• Ensuring that service users’ needs are assessed.
• Developing the service, providing support, leadership, and motivation to the staff and volunteers.
• Undertaking service user transports and visits and providing support as appropriate as part of the role.
• Line managing a small team of staff.

To be a successful Service Coordinator - Assisted Discharge, you’ll need:

• Excellent interpersonal and communication skills
• Ability to work as part of a team and on own initiative
• Managing time and responding to and prioritizing a range of competing demands through time management
• Able to plan own workload
• Ability to deal with queries in a diplomatic, professional, and confidential manner
• Good telephone manner
• Ability to communicate with health and social care professionals
• IT literate.
• Full UK driving licence holder and access to a vehicle.
• Willingness to work flexible hours.

Closing date for applications is 31st December 2024, with interviews to follow.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.