Business Analyst

Forsyth Barnes; Greater London; Hybrid; GBP 80,000 - 100,000

Job description

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This range is provided by Forsyth Barnes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Title: Business Analyst (Payments)

Salary: Up to £50,000

Location: London (Hybrid)

Key Responsibilities

Business & Process Analysis:

• Analyse and document business processes, workflows, and system requirements for payment solutions.
• Identify areas for process optimization and recommend improvements.

Product & Feature Development Support:

• Collaborate with product managers, developers, and stakeholders to define and refine payment products and features.
• Gather and translate business requirements into functional specifications.
• Ensure payment solutions align with industry standards and regulatory requirements.

Payments Data & Insights:

• Analyse transaction data to identify trends, risks, and opportunities.
• Provide actionable insights to optimize payment processing efficiency, reduce failures, and enhance customer experience.

Stakeholder Collaboration:

• Act as a liaison between technical teams, business teams, and external partners (e.g., banks, payment processors).
• Communicate complex requirements and insights in a clear, actionable manner.

Market & Competitive Analysis:

• Stay updated on industry trends, regulatory changes, and emerging payment technologies.
• Conduct competitive benchmarking to identify areas for innovation.

Testing & Quality Assurance:

• Assist in user acceptance testing (UAT) for new payment features and system updates.
• Ensure payment solutions are reliable, secure, and meet business objectives.

Compliance & Risk Management:

• Work with compliance teams to ensure payment processes adhere to financial regulations (e.g., PCI DSS, AML, PSD2).
• Identify and mitigate risks associated with fraud, chargebacks, and transaction failures.

Reporting & Documentation:

• Develop reports and dashboards to track payment performance and KPIs.
• Maintain clear and detailed documentation of payment workflows, requirements, and solutions.

Key Requirements

Education & Experience:

• Bachelor’s degree in Business, Finance, Computer Science, or a related field.
• 3+ years of experience as a Business Analyst, preferably in fintech, payments, or banking.

Technical & Industry Knowledge:

• Understanding of payment systems, gateways, and financial transaction processing.
• Knowledge of card networks (Visa, Mastercard), ACH, SWIFT, RTP, BNPL, and digital wallets.
• Familiarity with regulatory compliance in payments (e.g., PCI DSS, KYC, AML, PSD2, Open Banking).
• Analytical & Problem-Solving Skills:
• Strong ability to analyze large datasets and derive actionable insights.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Ability to translate business needs into technical requirements.
• Strong written and verbal communication skills for working with cross-functional teams.

Tools & Technology:

• Proficiency in SQL, Excel, and business intelligence tools.
• Experience with project management tools (e.g., Jira, Confluence, Asana).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology