Database Operations Manager

Database Operations Manager (CRM/ERP)
Location: London, EC1
Salary: Negotiable

A leading company in the commercial interiors sector is seeking an experienced Database Operations Manager to oversee and optimise the operation of its CRM and ERP systems. This role combines technical database management expertise with business systems ownership, ensuring the smooth functioning, integration, and continual enhancement of the company's business-critical platforms.

About the Role:

As a Database Operations Manager, you will be responsible for both the maintenance and optimisation of the company's databases and CRM/ERP systems. This includes monitoring system performance, troubleshooting issues, implementing upgrades, and collaborating with key business stakeholders to ensure these platforms meet operational needs. The role demands a balance of technical expertise with the ability to understand and address broader business objectives.

Key Responsibilities:

1. Database & Systems Management: Oversee the administration, maintenance, and optimisation of PostgreSQL, MongoDB, and CRM/ERP platforms to ensure their performance, scalability, and security.
2. System Configuration & Upgrades: Manage upgrades, configurations, and troubleshooting of CRM and ERP systems, ensuring they are aligned with business requirements.
3. Cross-Functional Collaboration: Work closely with business units to understand their needs, translate those into system enhancements, and implement solutions that improve operational workflows.
4. Data Integrity & Reporting: Ensure the accuracy, consistency, and security of data across all platforms, and generate key business reports to guide decision-making.
5. Business Process Optimization: Identify and address process inefficiencies, proposing and executing system-driven solutions that enhance overall business performance.
6. Security & Compliance: Ensure the CRM/ERP systems comply with data protection regulations and implement security best practices to safeguard sensitive business data.
7. User Support & Training: Provide support and training to users across the organisation, enabling them to effectively utilise the CRM/ERP systems.
8. Backup & Recovery: Lead efforts to develop, test, and maintain robust backup and disaster recovery plans for all systems and data.
9. Vendor & Stakeholder Management: Coordinate with external vendors to ensure system integrations are completed successfully and on time.

Essential Qualifications & Experience:

1. Degree in Computer Science, Information Systems, Business Administration, or a related field.
2. Strong experience in database management (PostgreSQL, MongoDB) and CRM/ERP systems.
3. Proven ability to balance technical database management skills with business systems ownership.
4. Experience collaborating across departments to identify system needs and implement effective solutions.
5. Strong understanding of security, compliance, and data governance practices.
6. Excellent problem-solving, communication, and organisational skills.

This is a fantastic opportunity for an experienced Database Operations Manager to take on a broader scope of responsibilities, blending technical expertise with business systems management. If you're a proactive individual with a passion for both database management and improving business processes, we'd love to hear from you!