Customer Support Representative - French Speaking - Utrecht

Our client is a leading technical company providing innovative solutions. The company is dedicated to delivering excellent customer support and technical assistance to global clients. As they continue to expand, we are looking for a dynamic, multilingual Customer Support Representative to join their team in the Utrecht area and support French-speaking customers.

Responsibilities/Tasks

We are seeking a highly motivated and customer-oriented Customer Support Representative who is fluent in French. As a key member of the customer support team, you will be responsible for providing exceptional technical support, troubleshooting issues, and delivering a high standard of service to French-speaking clients.

• Act as the primary point of contact for French-speaking customers via phone, email, or chat.
• Provide technical support, guidance, and troubleshooting for products and services.
• Assist customers with product setup, configuration, and usage.
• Resolve customer inquiries, ensuring timely and accurate solutions.
• Collaborate with the technical team to escalate complex issues and ensure swift resolution.
• Maintain detailed records of customer interactions, support requests, and resolutions in our CRM system.
• Proactively identify areas where customers may need assistance or additional training.
• Follow up on open support cases to ensure customer satisfaction.
• Contribute to creating and updating knowledge base articles for both customers and internal teams.
• Participate in training sessions and workshops to continuously improve product knowledge and customer service skills.

Requirements

• Fluent in French (both written and spoken) - native or near-native proficiency.
• Proficient in English (both written and spoken) for internal communication.
• Previous experience in customer support or technical support, ideally in a B2B environment.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills with a friendly, empathetic, and patient approach.
• Ability to work independently and as part of a team.
• Technical aptitude and interest in learning new technologies.
• Experience with CRM software.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.