Senior Operations Coordinator

Senior Operations Coordinator – Surrey / Greater London

Are you ready to embark on a rewarding journey with an exciting and dynamic company? Our client is the driving force behind some of the UK's most innovative educational travel experiences. They are looking for a passionate and motivated Senior Operations Coordinator to join their collaborative and supportive team.

If you have experience in the travel industry within operational planning, customer service, and enjoy leading events on the ground, this could be the perfect role for you!

What Will I Be Doing?

1. Collaborate with colleagues and clients to ensure the successful delivery of events and exceptional customer experiences.
2. Support junior team members, providing guidance and training where needed.
3. Take ownership of event planning, including booking venues, coordinating accommodation and transport, and managing group logistics.
4. Lead on-the-ground event operations, including managing resort teams, liaising with clients and students, and handling any challenges that arise.
5. Build and maintain strong relationships with suppliers and stakeholders.
6. Ensure all booking and operational details are completed accurately and in a timely manner.
7. Monitor budgets, maintain profitability, and ensure client payments are received on time.

What Experience Do I Need?

1. Knowledge of travel operations, preferably within group tour management is essential.
2. Experience in leading a team and coordinating complex events.
3. Strong problem-solving abilities and a proactive, can-do attitude.
4. Excellent time management and the ability to meet tight deadlines.
5. Proficiency in Microsoft Excel and other relevant software.
6. Knowledge of the school travel market or experience in sporting event coordination would be an advantage as would French language skills.

What Else Do I Need to Know?

This role is ideally office-based near Sutton with some flexibility to work 1-2 days from home.

There will be travel overseas approximately four times a year to attend and oversee events.

You will need a full driving licence as occasional driving in the UK and France will be required.

On occasion, you may be required to undertake 24-hour duty officer responsibilities (full training provided).

If you’re ready to make a difference and contribute to unforgettable educational experiences, apply now and join our client in delivering exceptional events and inspiring journeys!

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Travel Arrangements