Customer Service Order Processor

Our client is a global leader in producing products and services and is pursuing its vision to become the world’s best performing company within their sector. The company ensures you have the opportunity to grow and thrive – service and leadership are the core of everything they do. They are now looking to recruit an experienced Customer Service Order Processor.

Are you looking for a role where you can make an impact with a company that has the customer experience at the heart of everything they do?

Reporting to the Customer Service Manager, you will champion customer engagement to ensure you deliver a first-class customer experience. You will have many responsibilities, including:

1. Interacting with customers to provide information in response to enquiries about products and services and to meet and exceed customer requirements.
2. Being the initial internal contact for supporting dedicated accounts throughout their customer journey.

The core working hours are Monday to Thursday, 8.15am-5.15pm with an earlier finish on a Friday.

The incredible perks include:

• Company pension contributions of 7%
• Bupa Private Medical Insurance (after qualifying period)
• Access to health and wellbeing support such as healthcare, optical and dental discounts
• Retirement savings plan (with x5 salary life assurance)
• Digital GP
• Employee Assistance Plan
• Cycle to Work scheme
• Colleague discounts on selected shopping, cinema, restaurants, travel and more

Typical accountabilities include but are not limited to:

1. Receiving and processing of sales orders, credits and returns and filing of documentation for compliance.
2. Liaising with customers regarding production, logistical and supply functions.
3. Supporting area sales managers in respect of their customer care journey.
4. Supporting the sales function with customer-centric projects.
5. Handling incoming calls and general enquiries and central inbox management.
6. Product knowledge development and raising of item requests when required.
7. Import/export shipment transactions/processing.
8. Liaising with internal customers and stakeholders when required to obtain or provide customer-related information.

Requirements:

Proven experience of direct sales and customer service delivery is essential.
Minimum 5 years within a B2B customer service environment, ideally within a logistics or manufacturing company.
Competent in full range of Microsoft Office suite.
Experience of working in an ERP and/or SOP business system.
CRM and CDP experience would be an advantage.

Essential – 5 GCSEs at Grade C or above in English and Mathematics.
Desirable – Education to at least NVQ III or equivalent in Business Administration or Customer Services.

Unfortunately, due to time restrictions, we cannot respond to every applicant. In the event that we haven’t contacted you within 48 hours, please take it that you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.