Receptionist/Insurance Admin

Rowe Veterinary Group, Bradley Stoke, Bristol, South West

We are currently seeking an Insurance Administrator to join our multi-discipline veterinary hospital as part of an established reception/admin team on a full-time basis.

The successful candidate will liaise with insurance companies to ensure timely payment of claims, facilitate the insurance claim process on behalf of our clinic teams and will resolve complex queries in a timely manner. You will deliver a first-class client experience for every case claimed for.

You will also be expected when required to help the reception team to cover short notice sickness, so experience of working as a receptionist is essential.

What are the key responsibilities?

In this role, you will be:

• Processing insurance claims
• Providing excellent customer service over the telephone
• Monitoring claims through to successful settlement
• Being proactive in ensuring client communications are up to date
• Keeping accurate records of insurance documents and ensuring accurate recording of insurance details onto business systems
• Liaising with a wide range of insurance companies, clients, clinicians, and other team members
• Identifying and addressing discrepancies
• Ensuring all relevant internal documents are promptly and correctly administered
• Being proficient in dealing with various insurance portals and paper forms
• Identifying inefficiencies in process and making recommendations for continuous improvement

The skills and experience we require:

Previous experience of working in a customer service environment and dealing with complex queries over the telephone and/or email is essential. Previous experience of credit management including legal/ethical policies and insurance claims is preferable but not essential. You must be able to develop good working relationships with a wide range of internal and external stakeholders.

Working pattern

We are looking for a skilled Insurance Administrator with a genuine passion for people and animals that can commit to the following working pattern:

Monday to Friday 40 hours per week, there is some flexibility on time however with one shift until 7:00pm each week.

More about us

At our hospital, we offer a supportive, friendly environment with excellent benefits. By joining our team, you will become part of a group committed to delivering exceptional client and animal care. Our small, passionate team works tirelessly to provide top-tier referral services, ensuring the best outcomes for our patients and their owners.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Rowe Veterinary Group, Bradley Stoke

Bradley House, Ferndene, Bradley Stoke, Bristol, BS32 9DT, United Kingdom