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IT Mobile Phone Support Technician

Berkeley Square IT

London

On-site

GBP 25,000 - 35,000

Full time

30+ days ago

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An established industry player is seeking an IT Mobile Phone Support Technician to manage their mobile phone portfolio in London. In this role, you will be responsible for ordering, setting up, and distributing mobile devices while providing technical support to users. Your expertise will ensure a smooth onboarding process for new employees and effective management of mobile queries. This is a fantastic opportunity to join a global professional services organization, where your contributions will play a vital role in enhancing operational efficiency and supporting a dynamic team. If you are passionate about technology and enjoy helping others, this position is perfect for you.

Experience in managing mobile phone portfolios and providing technical support.
Strong troubleshooting skills and ability to handle queries effectively.

Oversee mobile phone management for new joiners and existing staff.
Set up mobile phones and activate SIMs for new employees.

Mobile Phone Management

Technical Support

Database Management

Troubleshooting

High School Diploma

Technical Certification in IT

EE Web Portal

Fresh Service System

Location: London

Our client, a global professional services organization that provides consultancy, delivery, operations, and program management services to businesses, is looking for an IT Mobile Phone Support Technician to join their team.

Role Purpose:

Manage the company's mobile phone portfolio for the London region. This includes ordering, setting up, distributing, and maintaining mobile phones and related databases.

Key Responsibilities:

Oversee mobile phone management for new joiners, leavers, and existing staff.
Facilitate the onboarding process by ordering mobile phones and SIMs for new employees.
Coordinate mobile phone and SIM deliveries.
Update internal databases with new product information.
Set up mobile phones and activate SIMs via the EE web portal.
Distribute mobile devices to new starters on their first day.
Collect and process returned devices from departing employees.
Manage and document the disposal of retired devices.
Address mobile phone queries and troubleshoot issues.
Provide technical assistance in person, by phone, chat, or email.
Respond to helpdesk tickets via the internal Fresh service system.

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