Pensions Administrator Pensions Administration · ·

Isio; Croydon; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Experienced Pensions Administrator

Isio’s Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.

We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours.

This role can be based in our city centre offices in Croydon, Reading, Bristol, Birmingham, Leeds, Manchester, Edinburgh or Glasgow with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions throughout your time with us.
• A friendly, and supportive team who will help you to deliver your best work.

What’s next?

Click on the ‘apply’ and follow the simple application process online.