Night Shift Manager

Michael Page (UK); Crawley; On-site; GBP 30,000 - 50,000; Full time

Job description

About Our Client

Looking for an individual with previous retail management experience who thrives in a fast-paced environment and enjoys working Night Shift based in Crawley.

Job Description

1. Lead and motivate site teams to ensure operational excellence across all areas, including security, customer satisfaction, team management, fleet compliance, maintenance, and site standards.
2. Oversee the timely completion of operational tasks.
3. Handle customer escalations, both in-person and over the phone, with confidence in CCTV review and customer interaction.
4. Provide coaching and development opportunities to ensure staff compliance with policies, as well as support their growth.
5. Develop and maintain operational policies and procedures, ensuring staff adherence and adequate training. Oversee performance management, including appraisals and disciplinary actions, providing support during challenging conversations.
6. Ensure compliance with health and safety regulations and recommend improvements. Conduct site inspections, ensuring cleanliness and proper stock levels. Be hands-on and visible across the site, collaborating with all teams to improve operations.
7. Maintain the ability to prioritize and work efficiently in a fast-paced environment, all while adhering to company policies, especially health and safety. Flexibility is key, as this role spans various areas of airport parking operations.

The Successful Applicant

1. Regularly surpasses goals, consistently producing high-quality results with a focus on detail and accuracy.
2. Proactively identifies potential challenges, tackling them efficiently while finding solutions to enhance outcomes.
3. Motivates, inspires, and coaches teams to reach peak performance, with a strong emphasis on continuous improvement.
4. Builds effective collaborations, fostering strong relationships, resolving conflicts, and contributing innovative ideas.
5. Anticipates team challenges and strategically plans to implement practical solutions.
6. Delivers exceptional service, going beyond customer expectations to strengthen loyalty.
7. Acts as a role model in customer interactions, championing service excellence.
8. Always seeks opportunities to enhance processes, quality, and overall performance standards.

What's on Offer

• Attractive pay which is reviewed annually.
• Annual bonus scheme.
• Parking pass.
• Attractive pension scheme.
• Generous life assurance scheme.
• Educational support/sponsorship & development programmes.