Infrastructure Engineer

Infrastructure Engineer

Location: High Wycombe

Salary: 45k - 50k

Benefits:

• Discretionary yearly bonus scheme depending on company performance.
• 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
• Free on-site parking.
• Training and career growth.
• Opportunity to work on diverse and challenging projects.

Role:

As a Technical Specialist, the successful candidate will join a team of specialists where you will bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and P2 issues where some of their infrastructures need to be operational 24x7. You will work closely with other Technical Specialists to support our clients to a high standard.

Key Responsibilities:

• Provide an exceptional level of technical service to our customers at all times.
• Ensure all tickets are worked on in priority order.
• Update all support tickets daily with communications to customers in line with the SLAs set on the ticket.
• Communicate effectively with non-technical customers and those who may not have English as their first language.
• Work independently and meet deadlines consistently.
• Lead a team of engineers as part of assigned projects.
• Deliver and lead meetings with external stakeholders and represent BaseRock.
• Continuously seek opportunities to enhance skills and stay updated with industry trends.
• Maintain a pro-active attitude towards technical support.
• Exhibit a professional manner when visiting customers with a can-do attitude and willingness to assist.
• Ensure internal documentation is updated and internal procedures are followed.
• Demonstrate strong attention to detail with a well-developed analytical approach to problem-solving.

Technical Skills Required:

• Strong knowledge in virtualized environments - Installation, creation, and management (VMware vSphere, primarily ESXi and vCenter).
• Expertise in Windows Server 2019 onwards.
• Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge).
• Experience using network storage solutions - SAN / NAS (HPE SAN).
• Strong knowledge within Microsoft environments (ADUC, GPO, DNS, DHCP, Certificate Services).
• Installing and managing Veeam backup solution.
• Microsoft 365 administration (Intune, compliance, security, licensing).
• Network awareness (Basic routing, subnetting, VLANs, Firewalls).
• Knowledge of RMM solutions and associated management skills (N-able), including an understanding of SNMP, MIBs, and OIDs.
• Comfortable using Microsoft productivity tools including Word, Excel, PowerPoint, and Visio.