Account Manager *12 Months Fixed Term*

Account Manager - Gateshead (12-Month FTC)

Join a thriving, forward-thinking company with a second-to-none culture!

Are you an experienced Account Manager looking for a new and rewarding opportunity? Our client, a well-established and growing business in Gateshead, is expanding their team and seeking a dynamic and proactive professional to join them on a 12-month fixed-term contract, with potential for extension thereafter.

At the heart of this company is its people-first culture, valuing collaboration, integrity, and professional growth. OA has proudly partnered with this client for many years, building a longstanding and trusted relationship while supporting their continued success. This is a company that truly invests in its employees, offering industry-leading training, development, and internal progression opportunities.

Why join our client?

• Salary: £24,000 - £27,000, depending on experience
• Quarterly bonus scheme based on company performance
• 12-month fixed-term contract with potential for extension - employed directly with the company
• Hours: 36-hour workweek with flexible start and finish times:
• Monday to Thursday (8:20 AM - 4:30 PM)
• Friday (8:20 AM - 1:30 PM) - early finish on Fridays!
• Hybrid working - once fully trained, you can work from home every Friday
• Structured training & career progression opportunities
• A well-established, structured, and secure company with low staff turnover
• Excellent location - based in Gateshead, with free on-site parking and great transport links
• Comprehensive benefits, including: 25 days holiday + bank holidays (with additional leave for length of service), Profit-share bonus, Enhanced pension scheme, Life assurance & enhanced parental leave, Employee assistance programme (24/7 helpline), Discount app & tickets to local attractions, Cycle-to-work scheme and more!

Your Role as an Account Manager

This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys building strong, long-term relationships. The Business Development team brings in new clients, and your role is to nurture and manage those clients thereafter - handling their day-to-day accounts, checking in with customers, and ensuring they receive outstanding service.

Key Responsibilities:

• Manage customer enquiries from initial contact to quotation, ensuring efficient follow-up
• Build and maintain strong relationships with key accounts
• Handle communications promptly and professionally
• Identify and qualify areas for growth within accounts
• Support regional marketing initiatives
• Manage the centralised inbox to ensure quick response times
• Provide outstanding customer service via phone and email
• Escalate technical support enquiries via CRM systems
• Oversee after-sales servicing and repairs
• Prepare monthly reports
• Monitor pricing and discount strategies to align with business goals
• General administration duties

What We're Looking For:

• Experience in Account Management, Customer Service, Sales Administration, or Sales Order Processing
• Proactive and results-driven with a self-starter mindset
• Excellent communication skills via phone and email
• Strong problem-solving skills with a customer-focused approach
• Good IT proficiency - Office 365 and CRM experience is a plus
• A team player who thrives in a collaborative environment
• A positive, "can-do" attitude and eagerness to take on new challenges

Ready to Take the Next Step?

If you're passionate about account management and want to be part of a growing, supportive team, apply today!

Don't miss out - apply now!