Customer Service Representative - (req66258)

Customer Service Representative

Location: Onsite Cheltenham

Full time starting salary £23,400, plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and access to our newly launched employee benefits platform!

Full time and part time opportunities available.

• Full time hours 37 hours rota- Monday to Friday between 8am-5:30pm
• Part time hours- up to 5 days per week. Hours 9.30am-2.30pm

Closing date for applications: Wednesday April 9th.

Designing award-winning products for our market-leading brands – Mira Showers, Rada, and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

From day one you’re part of the Kohler Mira community – a collaborative, forward-focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services, and inspire our people.

But, to get to where we want to be, we are looking for Customer Service Representatives to join our award-winning Team. Find out more below!

Summary

To be the primary point of contact for customer queries, pre-sales enquiries, spares sales, and after-sales service for the Kohler Mira business. Liaising directly with customers mainly by telephone to resolve customer issues.

Responsibilities

• Assisting customers with pre-sales enquiries, product selection, availability, and location of showrooms
• Taking in-coming calls, identifying customer requirements, and initiating appropriate actions in a timely manner
• Resolving post-sales issues and providing technical product support
• Arranging service visits, spares sales, and promoting service and extended warranty policies
• Outbound follow-up telephone calls
• Ensuring customer service levels are exceeded in-line with company and department key performance indicators
• Creation and promotion of brand awareness issues
• Providing cross-functional administration support as required

Skills/Requirements

• Ability to understand technical issues and resolutions
• Experience with customer contact/interaction
• Good communication skills

We can offer you a lot in return!

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

About Us

In the UK, Kohler Mira Ltd. is made up of three market-leading brands: Mira Showers, Rada Controls, and KOHLER. Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.

Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.

As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.