Compliance Director / Warranty Business (Hybrid

Compliance Director / Warranty Business (Hybrid-Working) - Dudley

Job Type: Permanent

Sector: General Insurance

Specialism: Broker, Commercial, Compliance & Regulatory, Underwriting

Location: Midlands & Wales

Town/City: Dudley

Salary range: £60,000 - £89,999

Salary Description: £60K-£85K (Negotiable salary & benefits)

Posted: 28-Feb-25

Start Date: ASAP

Recruiter: Aston Charles

Job Ref: RJ3150

Job Views: 6

This is a privately-owned and highly entrepreneurial business, whose success has been forged from the vision of its founder and CEO. From humble beginnings as a sole trader, this dynamic business has, within 20 years, created the UK’s largest furniture repair network, visiting 25,000 customers per month and partnering with many of the country’s highest profile businesses.

The company has a long-established insurance solutions business with a flat management structure, allowing it to adapt quickly to market changes. To drive growth, ensure compliance, and maintain high standards for customer service, the decision has been made to overhaul parts of its growing Warranty business. This is a newly-created role, developed in close collaboration with the CEO, allowing you to influence the future direction of the business. Heading a team of 12 insurance professionals, your duties will include:

1. Analysing, identifying and classifying risks and exposures.
2. Implementing and updating policy and procedure to measure and manage exposure risks and take mitigating actions.
3. Compiling loss trends.
4. Responsible for adherence to regulatory and ethical standards.
5. Providing compliance advice to business stakeholders and escalating material compliance issues.
6. Managing regulatory requirements stemming from FCA regulations, overseeing the compliance monitoring plan, and providing advice and management of FCA compliance plans.
7. Investigating and escalating significant compliance failures and managing regulatory reporting.
8. Producing management reports for senior managers.
9. Conducting and overseeing regular audits.
10. Providing internal and external compliance training.
11. Continuously evaluating and optimising the Warranty claims process to improve efficiency and customer experience.
12. Developing and implementing new Warranty management systems and tools.
13. Streamlining communication channels between customer service, Clients, and the Warranty department.

Experience and Skills Required:

1. Detailed knowledge of insurance industry best practice and compliance standards including Bordereaux.
2. Significant FCA knowledge and experience.
3. Minimum of 10 years’ compliance and insurance experience.
4. Previous experience in a compliance management role within the insurance industry.
5. Experience of working within underwriting, pricing or exposure management.
6. In-depth knowledge of the insurance industry, including regulatory frameworks.
7. Highly organised and able to work independently.
8. Strong attention to detail.
9. Team player with the ability to manage key relationships.
10. Good verbal and written communication skills.

The anticipated salary for this role is between £60,000 and £80,000, negotiable based on experience. As this is an independently-owned firm, other benefits (such as holiday allowance) can also be negotiated to suit personal circumstances.

This role is based out of state-of-the-art offices in a business park near Dudley, with plenty of amenities such as bars, restaurants, and gyms within an easy walk. You will only need to work from the office a couple of days per week, making it a convenient commute for candidates across the Midlands and surrounding areas.

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