Account Manager (Business Manager, Growth and Portfolio Accounts)

NDI; Liverpool City Region; Hybrid; GBP 35,000 - 65,000; Full time

Job description

At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where learning and exploring new ways of doing things is valued as much or more than experience. We are proud of our heritage, culture and international growth over the past 43 years and are honoured to be a valued partner with the world’s leading medical companies.

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Account Manager (Business Manager, Growth and Portfolio Accounts)

As the Account Manager, you'll be at the heart of building strong customer relationships and finding new ways to expand our product offerings. You'll manage key North American accounts, drive growth, and play a vital role in aligning with NDI’s strategic goals. We’re looking for someone with a deep understanding of the market, the ability to nurture complex customer relationships to create win-win solutions, and a solid background in sales.

Key Responsibilities:

• Develop a deep understanding of assigned accounts, identifying their needs and challenges.
• Manage complex accounts across multiple business units and regions, driving both existing and new opportunities.
• Effectively communicate NDI’s value propositions to assigned accounts.
• Lead the sales process to successful outcomes, implementing strategies to exceed revenue targets.
• Regularly assess performance and adjust strategies as needed.
• Build trusted relationships to share key information, such as OEM product roadmaps, and stay informed about market trends.
• Develop and execute comprehensive OEM account plans aligned with NDI’s business objectives.

Qualifications:

• Bachelor’s degree and at least three years of sales experience (medical device sales preferred).
• Familiarity with medical device regulations and requirements.
• Proven ability to build relationships across all organizational levels, with strong skills in influencing, negotiating, and securing commitment.
• Customer-focused with a strong desire to learn all aspects of the business.
• Strong sales skills, including self-motivation, excellent communication (written and interpersonal), and the ability to plan, organize, and deliver results.

Desired Characteristics:

• Proactive with a sense of urgency and dedication.
• High attention to detail, discipline, and ability to meet deadlines with accuracy.
• Growth mindset with strong motivation to succeed.
• Creative thinking and problem-solving abilities.

Why Choose NDI:

• Generous employer-paid benefits package.
• Company-wide bonus program and annual salary reviews.
• Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
• Employee stock purchase plan.
• It is common in many positions to work in a hybrid model, where flexibility and autonomy are supported by a combination of remote and in-office work.
• Starting at 3 weeks’ vacation plus a company-wide Holiday shut-down in December.
• Employee social and engagement events throughout the year.
• Subsidized professional development and training opportunities.
• A Waterloo Region 2025 Top Employer.
• Growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
• Close to GRT and ION stops with free on-site parking.

Being a Part of our Team:

When you walk through our doors, you will find an open-concept office that promotes collaborative teamwork and fresh ideas. We enjoy tackling new challenges and developing new pathways to serve our customers. We are looking for innovative, hard-working individuals who don’t see this as just a job, but as a career choice. If this sounds like you, our HR team would love to hear from you. Follow the instructions below to submit your application.