Quality Assurance Manager

This manufacturing based role has the following key functions:

• Establish and maintain Food Safety Quality Management Systems in line with BRCGS food safety requirements.
• To develop and execute validation programs e.g. allergens, CCPs.
• Implement and evolve a product testing and environmental monitoring plan.
• Oversee customer feedback to ensure we have consistently high-quality products, and to report any trends linked to customer complaints.
• Ensure non-conformances are managed in a timely and effective manner focusing on root cause analysis.
• Ensuring that products are being produced safely and all QA checks/documentation are being adhered to.
• Ensuring that all blends are being produced in adherence to gold standards set by the NPD team.
• Drive continuous improvement with a Food safety and Quality first mindset.
• Work with internal teams to embed a food safety and quality culture.

Quality Assurance Process:

• Managing the end to end food safety and quality assurance processes within our Manufacturing Operations.
• Ensuring that food safety and quality management systems meet BRCGS requirements.
• Ensuring all documentation is being managed and completed on time and in full.
• Manage and lead the Quality Assurance team, providing training and guidance on food safety protocols and best practices.

Product Testing and Management:

• Oversee product testing and validation processes to ensure consistency, product safety and adherence to specifications.
• Ensuring that Gold Standards are being met through 100% checks on all blends through organoleptic testing.
• Main point of liaison with our nominated external accredited lab for product testing.

Quality Assurance Management and Reporting:

• Investigate and address customer complaints related to product quality and safety, implementing corrective and preventative actions.
• Monitoring performance and trends and highlighting causes for concern.
• Preventative actions and Root Cause Analysis for internal non-conformances.

Compliance and GMP Monitoring:

• Managing and monitoring the compliance and GMP across both Manufacturing and Fulfilment.
• Ensure proper sanitation and hygiene practices are followed.
• Supporting teams with improvement and management of standards.

Supporting Product/Manufacturing team:

• Supporting the NPD team with product trials.
• Ensuring the first production runs are verified to ensure standards are defined pre handover to production.

The Things You’ll Nail as Standard:

• Food/FMCG Quality Assurance Management with at least 3 years post qualification experience.
• Gravitas to lead change and improve teams quickly.
• Excellent knowledge of food manufacturing and warehousing GMP processes.
• Exemplary knowledge of Health and Safety, Food Safety and other regulatory compliance.
• Great negotiation and persuasion skills to be able to challenge suppliers, and internal stakeholders.

You’re Naturally Like This:

• Highly numerate and a lover of hitting targets.
• Strategic Mindset and looking beyond the surface.
• Avid self-learner & teacher.
• Able to trade-off short & long-term targets and have a history of making the right calls.
• You have high standards for quality of delivery from yourself and from others.
• You are positively impatient.
• You are great at building positive, productive relationships.
• You are great at extracting information and make effective use of it.
• You have excellent interpersonal skills, and you are able to clearly communicate complex topics in simple terms, to a variety of audiences.
• You are a highly motivated self-starter with a flexible, can-do attitude.
• You are an uncommonly fast-learner.
• You place a high value on delivering business impact.

Non-Negotiables:

• Clear and proven experience as a Quality Assurance Manager in an E-Commerce or FMCG FOOD environment.
• Proven experience and an impressive track record of managing a quality assurance team.
• Extensive experience in all aspects of quality assurance and food safety management.
• Highly organised and excellent verbal and written skills.
• Excellent negotiation skills and ability to influence at various levels.
• Minimum quality experience in retail and food manufacturing.
• Degree qualified in food science or an associated subject.
• Proven auditing experience with certified lead auditor training.
• Knowledge of supplier assurance and management programmes.
• Food Safety Level 4.
• Compliant management KPI documentation and reporting.
• Experience in Sports Nutrition Fulfilment.
• BRCGS V9 conversion course.

We Think This Type of Person Would Kill the Role!

• A dynamic self-starter, who will have an impact from day 1.
• Someone who is obsessed towards costs savings and demolishing targets.
• Someone who is enthusiastic and proactively finds solutions prior to presenting problems.

Join Protein Works: Home of the Best Shakes on the Planet

Established on December 12th, 2012, Protein Works was driven by a relentless pursuit of innovation in the nutrition industry. Our journey began with a simple yet powerful idea: to rock the foundations of a stagnant industry by prioritising quality, unbeatable taste, and exceptional service.

Protein Works today stands proudly as one of the UK’s fastest-growing multi-award-winning consumer food brands, specialising in nutrition-packed protein shakes and meals that not only taste amazing but are nutrition-packed as well.

At Protein Works, we believe in more than just superficial results. We're focused on helping our customers feel better, not just look good.

• Free drinks and snacks.
• Cycle to work scheme.
• Hybrid working: WFH on Fridays.
• 25 days holiday + all bank holidays.
• Staff socials and events.
• Fantastic Bonus Scheme.
• Enhanced Holiday Scheme.

Seniority level

Associate

Employment type

Full-time

Job function

Manufacturing

Industries

Food and Beverage Services and Food and Beverage Manufacturing