Operations Executive

Are you based in Kent? Do you have experience within the Hospitality / Travel Industry and looking for your next exciting Kent-based role? We have the role for you!

We are working with a leading service provider to the travel industry, and due to expansion, an opportunity has arisen to join their operations team, where you will be engaging directly with our B2B customers and fulfilling their reservation and admission requirements.

Role Profile:

1. Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
2. Making group bookings for restaurants and attractions throughout the UK and Northern Europe.
3. Providing booking advice and assistance to our tour operator and consumer clients and suppliers.
4. Identifying, engaging, negotiating, and onboarding new supply partners.
5. Building and maintaining strong relationships with clients and suppliers.
6. Pro-actively developing and maintaining knowledge of our product ranges by attending events and trips to experience the product we offer. Some of these will be in the evening and allow you to experience the shows, attractions, and venues we are offering.

Skills Required:

1. Confident, polite, and professional telephone manner.
2. Strong written and verbal communication skills.
3. Excellent customer service skills.
4. Ability to work with a sense of urgency and meet deadlines.
5. Demonstrate excellent attention to detail.
6. Computer literate - training will be provided on our in-house system.
7. Numeracy skills.
8. Interest in food, restaurants, and other leisure products.

The Package:

1. Salary - £22,000 - £25,000.
2. Permanent/Hybrid (Gravesend).
3. Hours: 9:00 am to 5:30 pm (1 hour lunch), 5 days a week.
4. Full-time, Permanent.

Interested?

Please click APPLY or contact (url removed).