Senior IT Support Engineer (Helpdesk/Field based)

Recruitment Partnership Ireland; Belfast; On-site; GBP 25,000

Job description

Belfast, Northern Ireland, United Kingdom

About the job Senior IT Support Engineer (Helpdesk/Field based)

Summary of duties:

• Technical support helpdesk (east Belfast office/customer premises/from home)
• Ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
• On-site call outs only where absolutely required and approved (by Line Manager & customer)
• Proactive preventative maintenance on customer networks
• Identify opportunities with existing customers for additional services/equipment/consultancy
• Promote the Precept brand as much as possible
• Online (social media/email) marketing/telesales to generate sales leads
• Attend pre-sales meetings and customer review meetings
• Become a subject matter expert on Precept services
• Keep abreast of new technology/solutions/methods and make suggestions to improve Precept's approach

Systems/technology in use:

• Windows Server & Small Business Server
• MS Exchange server
• Networks and Cloud managed firewalls
• Antivirus: BitDefender, Trend AV, Avast, AVG Cloudcare, Trend, Symantec
• Remote Access Utilities: Logmein.com, Teamviewer, MS Remote Desktop
• Precept's own in-house systems based on Linux, DRBD, Opensense, TakeControl, think Backup, think MailGuard, thinkSMS, web hosting (ispconfig)
• Desirable technology experience: Cisco and major firewall experience

Minimum Requirements:

1. VMware and equivalent
2. Linux experience
3. Hardware maintenance
4. Web development using WordPress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year

COVID-19 precaution(s): Remote interview process

• Salary: £25,000.00 per year
• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free or subsidised travel
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Wellness programme

Schedule: 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)

For more information or to submit an application email: [e-mail]