Cafe Supervisor (Headroom)

About Jami & Head Room Café

Jami is the Jewish community’s dedicated mental health charity, supporting young people and adults facing mental illness and distress. Head Room Café, Jami’s social enterprise café, is a dynamic community hub offering not only coffee and delicious food but also daily activities, mental health support, education, and connection for everyone in the local area.

The Role

We’re looking for a passionate and empathetic Supervisor to join our team! In this role, you’ll help lead the daily operations at Head Room Café, ensuring an outstanding café experience for our customers while creating a welcoming, community-focused environment. You’ll also support the Café Manager in team training and supervise daily operations in their absence.

If you’re an experienced Barista with team-leading skills, a strong interest in social care, and enjoy providing great customer service in a supportive, informal setting, we’d love to hear from you!

Working Hours:

This post is for 40 hours per week and may include some Sundays. Additional hours may be required to meet business needs, including evenings to cover events. The Café is open from 8am to 4pm and closed on Saturdays.

What you will be doing:

Café Operations

1. Organising daily opening and closing tasks, including cash recording.
2. Overseeing drink and food preparation, ensuring high quality and timely service.
3. Maintaining café cleanliness and standards, upholding an inviting environment.
4. Prioritising exceptional customer experience.
5. Contributing ideas to improve café operations, bringing practical solutions.
6. Managing cash security, receipts, invoices, and stock purchases on shift.
7. Engaging with customers professionally, addressing any complaints effectively.

Staff Management

1. Assisting the Café Manager with staff training and retention.
2. Encouraging and supporting volunteers, fostering a positive and collaborative team spirit.
3. Supervising daily operations when the Café Manager is absent, setting a strong example for the team.
4. Ensuring adherence to all operational guidelines.
5. Maintaining clear communication with the Café Manager and community team.

Hygiene, Safety, and Kashrut

1. Maintaining records for stock, orders, waste, and temperature checks.
2. Ensuring stock is sourced from Federation-approved suppliers.

Stock Control

1. Ensuring the Sous Chef is equipped with daily requirements.
2. Monitoring drink and product levels, restocking as needed, and notifying the Café Manager of any low items.
3. Liaising with suppliers for replacement stock as needed and recording all deliveries.
4. Basic food hygiene certification or willingness to complete (Essential).

What you will need:

1. Supervisory role in hospitality (Essential).
2. Fire safety and Health & Safety practices (Essential).
3. Food safety and basic COSHH knowledge (Essential).
4. Strong literacy, numeracy, and communication skills (Essential).
5. Ability to work under sustained pressure (Essential).
6. Ability to build positive relationships with colleagues and customers (Essential).
7. Team player with the ability to work independently (Essential).

Ready to make an impact? Join us in creating a vibrant, supportive café experience that makes a difference. Apply today!