Medical Receptionist

We are seeking to appoint an experienced part-time medical receptionist in our practice for afternoons, between the hours of 2:00 pm and 6:00 pm Monday to Friday.

Purpose of the role: to provide high-quality, patient-centred support to the partners, Practice manager and patients in a safe environment, which fosters respect & encourages professional growth.

Aim: efficient administrative support in a busy practice and deliver the highest standard of patient care.

Main Duties

• Meet and greet patients, members of the public and visitors to the practice and maintain a high professional profile and a friendly, welcoming, and courteous attitude.
• Ensure the smooth running of the surgery and clinics.
• Keep the appointment system up to date and operate appointments as directed.
• Maintain patient records to the standard expected.
• Maintain patient confidentiality at all times.
• Compliance with legal, ethical and practice standards at all times.
• Dealing with relevant queries from patients, both by telephone and in person.
• Receive and initiate switchboard calls promptly and efficiently, identifying the caller’s requirements.
• Transfer calls as appropriate, while at all times projecting the image of the practice in a courteous, efficient and helpful manner.
• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself.
• Schedule appointments for new and recurring patients.
• Maintain hard copy patient records as well as the files stored in our VISION Health Care Software.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Provide information to patients as appropriate and when directed by the doctor or Practice Manager.
• File and extract medical records.
• Open records for newly registered patients.
• Return records to Central Services Agency as required.
• Maintain the office, reception and waiting rooms to a high standard and ensure stationary is well-stocked.
• Order supplies as and when directed.
• Flexibility to move between both our practices as and when required.

Minimum Requirements:

Successful Candidates must be educated to a good standard, at least 5 G.C.S.E's or equivalent, grade C or above, must include English. The ability to build strong working relationships and maintain confidentiality at all times.

Experience in a medical practice would be beneficial or experience using VISION Health Care Software.

Job Types: Part-time, Permanent

Pay: From £12.78 per hour

Expected hours: 15 – 20 per week

Benefits:

• Additional leave
• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• Medical Receptionist: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person