Enterprise Presales Engineer – US/Canada Remote - Canada, United States of America / Commercial

Tyk Technologies; London; Remote; GBP 125,000 - 150,000

Job description

Enterprise Presales Engineer – US/Canada

Remote - Canada, United States of America / Commercial

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!).

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, APIs, and by extension, Tyk, make that possible. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta, and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world for everyone. Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees; we believe this allows our employees to achieve their best results. It also means we can build the best possible team; location and working hours are no barrier.

If this sounds like an environment that you believe could work for you, then read on to find out more.

The Opportunity

We are looking for a very hands-on engineer architect hybrid, who enjoys working with end users as much as they love tinkering with technology. This is an opportunity to dive into the massive world of APIs and all the related tooling; from authentication, API analytics, telemetry, the “Cloud”, and beyond. You will be the go-to person that SREs, Engineers, DevOps, and Architects at some of the largest companies in the world rely on for their technical evaluation of complex API and auxiliary software.

Here’s what you’ll be getting up to:

• Work with the sales team to meet and exceed team sales quotas and OKRs.
• Gather, understand, and develop customer requirements for API Gateway & Management platform.
• Act as a trusted advisor to prospects, guiding them on overall API strategies and tactics to leverage Tyk’s unique perspective on API Management.
• Stay up to date and current with Tyk technology platform, future releases, roadmap initiatives, and market trends.
• Assist Sales team to manage new and existing client and partner relationship engagements to help drive pipeline, revenue, and customer satisfaction.
• Set and manage customer/prospect expectations for their technical experience with the Tyk product portfolio.
• Own the technical relationship with the prospects.
• Be a point of escalation on Tyk, its ecosystem, and its deployment.
• Be a point of escalation on our Customers environments and use cases.
• Be a point of escalation for pre-sales touch points.
• Development of customer benefitting output (use cases, artifacts, reference environment, plugins, etc).
• Creation and curation of customer-based reference environments and architecture.
• Creation and curation of tools and projects to aid customer time to market.
• Creation and curation of tools and projects to aid prospect PoC evaluation.

What we’re looking for:

• Pre-sales Consulting experience.
• Development or Infrastructure or project lifecycle management experience.

Skills

• Bachelor’s Degree (Computer Science or Engineering preferred).
• Engineering Mindset (problem solving).
• Experience in development, scripting or Infrastructure as code.
• APIM experience.
• MongoDB.
• Redis.
• SaaS administration.
• K8s.
• CI/CD concepts.

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given the freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme.
• Generous maternity and paternity leave.
• Company retreats.

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion, and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work every day, strive to achieve their personal goals, and who are willing to challenge the way we do things, why? – to make what we do even better!

Our values tell the story of Tyk – here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones – so try it, at least we can say we have!

• The only stupid idea is the untested one!

It’s in our DNA – starting a business with founders 12 hours apart, giving our gateway away for free – sure, we did that, and we’d do it again!

• Trust starts with you – make it count!

Trust is a two-way street – instill it from day one! We have each other’s back – we’re all on the same team. Think before you speak or act.

• Make things better!

Always try to leave things better than when you found them – change is constant, inevitable, and embraced! Be that change we want to see.

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.