Band 3 Outpatient Booking Clerk - Longbridge Centre

Band 3

Main area: Adult Mental Health - Community

Grade: Band 3

Contract: 12 months (fixed term contract)

Hours: Full time - 37.5 hours per week (9am - 5pm)

Job ref: 436-7032195

Site: Longbridge Health and Community Centre

Town: Rubery, Birmingham

Salary: £24,071 - £25,674 per annum, pro rata

Salary period: Yearly

Closing: 26/03/2025 23:59

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

The post holder will undertake the monitoring, recording, and booking of appointments, manage a busy telephone line, receive all incoming mail, ensure action is taken appropriately, and process clinical letters and other correspondence, alongside a wide range of administrative duties.

You will work in conjunction with other team members, ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GPs, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative and demonstrate effective organisational and administrative skills.

Main duties of the job

Provide an efficient service to the Community Mental Health Team, ensuring that all enquiries and booking requests are processed in a timely and efficient manner under circumstances of minimal supervision.

Assist in the booking of outpatient appointments within the Community Mental Health Team with guidance from the Admin Lead and Team Manager. The post holder will assist in the development of a smooth-running appointment booking system for new and existing patients within the service. The post holder will ensure effective communication pathways exist in a manner that positively reflects the values of the organisation.

Person specification

Essential criteria

• NVQ Level 2 Receptionist or Administration qualification, or currently working towards or RSA 2 in a relevant administrative subject.
• English to GCSE Grade C, or equivalent.
• Previous Administration experience.
• Experience of working with the general public.
• Understanding of Data Protection Act/Confidentiality.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Meet the trust values (Compassion, Inclusive & Committed).

Desirable criteria

• Knowledge of Trust Policies and Procedures.

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.

Further details / informal visits contact

Name: Tracey Green

Job title: Team Manager

Email address: tracey.green10@nhs.net

Telephone number: 01213012900