Professional Services Technical Engineer

BridgeHead Software Ltd.; United Kingdom; Remote; GBP 40,000 - 80,000

Job description

Professional Services Technical Engineer

Position Type:

Reports To:

Director of Professional Services – EMEA

Job Location:

Remote/United Kingdom

Please email your résumé/CV; we will contact you if we are interested in considering you for the position.

We are seeking a highly skilled and meticulous Professional Services Engineer to join BridgeHead Software’s EMEA Professional Services Team, responsible for successful implementation of BridgeHead’s various digital healthcare solutions. The role will focus on product deployments, training on our product suite, providing value-added services and consultative advice, as well as designing solutions for our clients. The ideal candidate will have sufficient work experience and training to deeply understand and analyse the current technical environment and to explain how BridgeHead technology can be optimally deployed to benefit the customer.

You will play a vital role in the implementation of our HealthStore solution, providing technical expertise, guidance and leadership to customers and partners with the technical implementation process. You will also work with internal BridgeHead resources to implement interfaces and APIs to improve existing extraction, transformation, and loading (ETL) processes. Applicants should have extensive work experience in a technical role within digital healthcare. You will be an effective communicator and capable of engaging end-users and partner staff in both one-to-one and group settings. You will be capable of documenting the customer’s IT/backup infrastructure in order to provide the customer and BridgeHead Support staff with an accurate representation of the environment. In addition to providing installation services, the Professional Services Engineer will be responsible for the design and implementation architecture of complex technical solutions at customer sites including scoping and developing custom solutions within BridgeHead software suite. The position requires a strong sense of independence, high energy levels, and self-motivation.

Responsibilities

Implementation of BridgeHead Software Products

• Primarily responsible for the installation and configuration of BridgeHead’s HealthStore Clinical Data Repository solution
• This will include both on-premise and cloud installations
• Working with BridgeHead’s Data Migration Engineers to ingest data into the HealthStore CDR and publish data via the HealthStore Web Access application
• Configuration of Razor templates for display and download of ingested data
• Mapping of extracted data to equivalent fields in data ingestion templates, aligning with FHIR standardisation
• Monitoring of migration activities, and triage and resolution of migration issues, including for DICOM migrations
• Secondary responsibility for the installation and configuration of BridgeHead’s RAPid Backup solution and FileStore archiving
• Collaborate with project managers, development engineers, data migration specialists and other stakeholders to ensure migration tasks are completed on time and in line with project objectives
• Recognise project risks, roadblocks, and deficiencies and report to Project Management before they impact the project’s timelines, goals, and budget
• Communicate progress, challenges, and issues with the project team and clients as required
• Assist with the qualification, scoping, and sales process for “non-standard” service offerings and assist with SOW and design specification creation to support such engagements
• Ability to work “off-hours” on occasion during projects to minimise the impact on hospital staff
• Ability to learn new technologies quickly and stay current on new BridgeHead products
• Ensure prospects, customers and partners understand the BridgeHead value proposition, the technical superiority of our solutions, and our ability to help solve their identified business needs
• Maintain a strong up to date knowledge of BridgeHead Software solutions, competitive technical strategies, implementation “best practices”, and how the BridgeHead solutions can best be deployed to meet customer’s business needs and address current business challenges
• Provide technical guidance and leadership to customers, partners, and professional services consultants
• Implement and support complex, multi-faceted solutions in real-time customer healthcare environments as part of a multi-vendor project
• Successfully deliver both onsite and remote implementations of BridgeHead solutions within the required time frames allotted for the engagement
• Maintain supporting documentation for implementations to ensure appropriate knowledge transfer within the Professional Services Team and throughout the rest of the organisation
• Clearly document the detail and status of completed installations to effectively communicate the implemented environment to QA and Support groups

Compliance & Security

• Ensure technical implementation processes comply with healthcare data regulations, such as GDPR, NHS data standards, and other relevant security protocols
• Maintain a high standard of data privacy and security throughout the implementation process
• Identify opportunities for process improvements and automation within the implementation lifecycle
• Stay up to date with the latest trends and best practices in healthcare data management and software implementation

Required Skills and Experience

Experience

• 5+ years’ experience in a technical role within digital healthcare
• Proven experience working within a healthcare setting, particularly in NHS Trusts or other healthcare delivery organisations, or digital healthcare suppliers
• Experience of working with PACS/RIS/DICOM is a significant advantage

Healthcare Industry Knowledge

• Familiarity with legacy healthcare systems (e.g. PAS, EPR, PACS, LIMS, RIS, clinical decision support systems) and modern clinical data repositories
• Familiarity with NHS digital healthcare systems, clinical workflows, and healthcare data standards (e.g. FHIR, SNOMED, ICD-10, HL7, DICOM)
• Knowledge of healthcare data governance practices and ensuring compliance with regulatory requirements (e.g. GDPR, NHS data standards)

Technical Skills

• XDS and patient data registry experience is a plus
• Solid working knowledge of virtualisation technologies (VMware, etc) and client/server technology
• Experience with major EPR vendors such as Meditech, Cerner, EPIC etc. is advantageous
• Hands-on implementation experience with enterprise class backup/archiving software such as Networker, DiskXtender, Enterprise Vault, NetBackup, etc.
• Strong expertise in Windows technology and applications
• Experience with completing complex integration projects with other software platforms
• Experience in network storage, including SANs, tape libraries, appliances etc. as well as relevant networking protocols
• Strong technical understanding of system integration technology and concepts
• Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Experience in reporting implementation progress and challenges to management and clients
• Ability to work under instruction from the Principal Professional Services Engineer
• Must be able to articulate ideas and concepts both verbally and in writing, within BridgeHead and to customers
• Competence and confidence in delivering training courses and direct knowledge transfer

Soft Skills

• Strong critical thinking skills and attention to detail to ensure accuracy during implementation
• Ability to address multiple projects simultaneously to meet deadlines
• Excellent verbal and written skills, analytical, and troubleshooting skills
• Ability to work under pressure and meet deadlines
• Ability to work as part of a team
• Ability to work independently/remotely without direct supervision
• Consistently delivers high-quality services to our clients
• Confronts issues quickly and openly. Acts with urgency
• Tactfully communicates sensitive information
• Strong ability to manage tense situations and promote an air of confidence and control
• Open and flexible demeanour
• Ability to travel occasionally for company meetings and to meet with customers or partners

About BridgeHead Software

BridgeHead Software is a leader in Healthcare Data Management solutions, currently experiencing double digit growth globally. We help healthcare organizations to consolidate vital patient, clinical and administrative data; safeguard that information, and make it easily accessible to staff as part of a single patient view approach.

Clinical Data Management solutions are the lifeblood to any healthcare provider, from supporting mergers and acquisitions to providing clinical data repositories for multiple healthcare applications including cutting edge technologies such as digital pathology and A.I.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.