Service Delivery Manager

Sanctuary Group; London; On-site; GBP 45,000 - 49,000

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

East London

£45,719 - £48,125 per year

40 hours per week – Monday to Friday – 8:00am to 4:30pm

We are seeking a candidate with strong team and people management skills to oversee and coordinate our London based team of 10 to 20 directly employed operatives (DLOs) as well as subcontractors. Key responsibilities include operational management of the end-to-end delivery of void repairs across the London region, ensuring that void properties are turned around to target, within budget and to our Lettable standard. On-site, you will manage multi-trades, drive productivity, and oversee performance. You will also be responsible for scoping void works, ensuring Health & Safety compliance, conducting risk assessments, and leading toolbox talks, supervising your team and post-inspecting works to ensure they meet Lettable standards. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records are crucial.

The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi-trade activities and health and safety standards. Recent experience in a similar role, particularly overseeing operatives within void repairs, planned, or reactive maintenance in a Local Authority/Social Housing setting is highly desirable.

A full UK driving license is required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensure the customer is our main focus.

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and have a NVQ Level 3 in a core trade subject, currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application.
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £44,456 with an additional policy allowance of £1,262 per annum (rising to £46,796 with an additional policy allowance of £1,329 per annum after 12 months, subject to satisfactory performance)