Business Services Assistant (Great Dunmow Police Station)

Business Services Assistant (Great Dunmow Police Station)

Location of Role: Dunmow

Advert Closing Date: 27/09/2024

Starting Salary: £23,121.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Opportunities have arisen for enthusiastic and energetic staff committed to delivering exceptional levels of customer service to join our dedicated team undertaking the role of Business Services Assistant in the demanding shared service environment of the Business Centre.

Based at Great Dunmow Police Station, permanent vacancies are available across the core hours of 0800 – 1700 Monday to Friday; however, there is a requirement to work some evenings and weekends on occasions. The Business Centre is a large busy department providing a wide range of shared support services to Police Officers, PCSO’s, Special Constabulary and other support staff within both the Essex Police and Kent Police forces.

Successful candidates will join our existing teams managing challenging demands and deadlines responsible for responding to high levels of telephone and email enquiries. They will be providing advice and guidance, processing actions to meet Service Level Agreements to update and administer electronic records, and providing a wide range of finance, human resources and other transactional support functions in order to deliver an effective and efficient service to operational policing and a range of other support teams.

Applicants will need to provide evidence of the following skills and experience within the reason for application:

• Very strong team working skills and flexibility to adapt to working collectively across all teams to meet challenging deadlines and demands.
• Evidence of delivering exceptional levels of customer service with experience of working in a customer or shared service environment.
• Experience of using multiple Microsoft packages including Excel, Word and Outlook and the ability to master new software packages.
• Accuracy and attention to detail when inputting and logging vast amounts of data entry and processing transactions.

In addition, it would be desirable to evidence:

• Excellent communication and interpersonal skills (both verbal and written) together with a confident telephone manner.
• Educated to GCSE level in Maths and English or equivalent.
• Experience of maintaining and inputting data to IT systems, including knowledge of SAP, although full training will be provided.

What we offer you:

• Enrolment into the Local Government Pension Scheme
• 23 days annual leave per year (pro rata for part time) increasing with service
• Discounts at a variety of shops and restaurants
• Discounted excursions via our Sports and Social Association
• Unique working environment supporting the delivery of policing services in the County
• Access to Health and Wellbeing Services and Facilities

Successful applicants for this role will be defined as an Office based Agile Worker: Office based agile working with designated team area. Works predominantly (60% or more) in one office space. The rest of the time works at home or at other police site locations.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £24,462.00.

Kent Police and Essex Police have separate salary grading systems; therefore, the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer, please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.

All of our posts require a level of vetting and security clearance. During the recruitment process, you will be sent vetting information forms to complete.

Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.

Where appropriate, we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.