Client Success Executive

About The Job You’re Considering

You will be working with a global team of Business Transformation consultants in the Business Services, Intelligent Automation team and will work directly with our Market Units (MU) representing all our customer segments and other practice areas of Capgemini. You will especially support Go-to-Market teams based primarily in Europe and concentrate on the UK market. You will align closely with other Global Business Lines (GBL) / Application Business Lines (ABL) to build business opportunities for Intelligent Automation from Business Services.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

The role holder will/should have knowledge of working with automation and workforce analytics.

• Meet Intelligent Automation revenue ambitions and priorities aligning with BSv portfolio leader in Germany, identify and expand automation footprint across BSv & MU focused accounts.
• Land and expand Intelligent automation Project & Consulting (P&C) opportunities, building and developing multi-million contracts in Intelligent Automation portfolio.
• Understand customer automation strategies and align proposals to bring in more business opportunities/pipeline to the region.
• Facilitate end-2-end process for Intelligent automation proposals from enquiry to RFP/RFI submissions and contracting process adhering to Capgemini IA solutions, delivery and governance processes.
• Work with CSLs to establish goals for their revenue performance, KPIs, and other measures of success, and provide coaching and training as needed.
• Manage need for CSL, Consultants, Project Managers, and Business Analysts (BA) per engagement request and Business Development need, and ensure utilization target is met.
• Manage clients’ growth portfolios, roadmap, engagement, and resource needs, and overall satisfaction.

Your Skills And Experience

• Ability to influence at mid to senior business levels. Working with various levels; VPs, Advisor Partners, Client Communities, Capgemini Bid teams.
• Experience in working in global complex environments.
• Experience in building and managing Intelligent Automation business portfolio.
• Strong knowledge and awareness on emerging/modern technology solutions, RPA/ML/AI.
• Ability to travel at short notice (c.a. 50% for client meetings, client projects).

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: IT Services and IT Consulting