IT Security Analyst

IT Security Analyst - Basingstoke HQ - Up to £45,000

The IT Security Support Analyst is responsible for monitoring, maintaining, and escalating security issues within the operational IT environments that support the business. This position reports to the Technical IT Security Support Specialist and will assist with the efficient administration of user accounts, including creation, transfers, permissions, and terminations, ensuring adherence to SLA requirements. The role will also involve using security tools to monitor, log, investigate, and resolve security incidents, risks, and implement preventative measures.

Additionally, the IT Security Support Analyst will ensure that patches are tested and deployed to servers and desktops under the guidance of the Technical IT Security Support Specialist, in collaboration with the IT Live Services Team. When necessary, the role will assist with conducting Root Cause Analysis of security incidents as directed by the Group IT Director or Information Security Manager.

The analyst will also contribute to resolving action plans related to IT standards in support of customer and client contracts, such as ISO27001, ISO9001, and others.

Required Qualifications

• Certifications in Microsoft (MCSE, MCSD), Cisco (CCNA, CCNP, CCDA), or other equivalent and recognised qualifications
• Knowledge of Windows Operating Systems
• Basic Firewall/IPS/IDS Knowledge
• Knowledge of network protocols and concepts
• Knowledge of Antivirus Products and configuration/tuning
• Demonstrable evidence of analysing documentation and introducing improvements
• Results-oriented with exceptional communication and interpersonal skills, both written and oral, with a focus on listening, questioning, and analysis skills.
• Exceptional customer service orientation.

Day to Day Duties

• Review ITHC and Vulnerability assessments and provide remedial action plans.
• Investigate ITSEC incidents providing reports where required.
• Advise on emerging threats and vulnerabilities.
• Advise on security best practices provided by vendors and translate to end users.
• Provide end-user training and support with regards to policies, procedures, and best practices.
• Represent change requests at CAB and partake in the Problem Advisory Board where required.
• Support internal and external security audits.
• Aid Live Services to maintain a stable server, communication, and network environment.