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Chief Operations Officer (Neo Bank)

CTI

London

Hybrid

GBP 150,000 - 200,000

30+ days ago

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An innovative neo bank is on the lookout for a dynamic Chief Operations Officer to lead their operations. This role is pivotal in shaping the bank's operational strategies and enhancing customer experiences through efficient processes. You will leverage your extensive experience in credit card portfolios and operational management to implement best practices, ensuring compliance and driving continuous improvement. With a hands-on approach, you will build operations from the ground up, balancing strategic oversight with execution. Join this forward-thinking organization and make a significant impact in the financial sector.

12+ years experience in operations, with a minimum of 5 years in an executive role.
Strong understanding of operational risk and regulatory frameworks.

Implement strategies for collections and oversee omnichannel customer support.
Ensure compliance with regulatory requirements and manage complaints.

Operational Efficiency

Leadership

Customer Experience Focus

Regulatory Compliance

Change Management

Data-Driven Insights

Bachelor's Degree in Business or Related Field

Master's Degree (Preferred)

Fraud Detection Technologies

Operational Management Software

About the job Chief Operations Officer (Neo Bank)

Role: COO

Location: Hybrid

Essential: 12+ years experience, at least 5 years in executive role and with credit card portfolio experience

CTI is seeking to appoint a COO for a scaling neo bank.

Responsibilities:

Implement and enhance strategies and operations for collections through both in-house and outsourced teams.
Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud.
Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.
Manage complaints, ensuring equitable resolution and adherence to regulatory standards.
Provide transparent reporting to the CEO and board while proactively addressing operational incidents.
Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation.
Manage change and technology transformation and oversee outsourced operational platforms.
Adopt a hands-on approach to building operations from the ground up, effectively balancing strategic oversight with operational execution.

Requirements:

Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.
Proactive and hands-on approach, willing to engage deeply with the intricacies of operations.
Focused on customer experience, with the ability to analyse how processes and systems impact customer outcomes.
Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent.
Optimising workflows to drive productivity and enhance service delivery.
Implementing best practices in operational management to mitigate risks and ensure compliance.
Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.

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Chief Operations Officer (Neo Bank)

CTI

London

Hybrid

GBP 150,000 - 200,000

Job summary

Qualifications

Responsibilities

Skills