Service and UX Designer

Service and UX Design Lead

London – Hybrid (2 days on-site)

£60,000 - £78,000 + benefits

A global design studio is looking for an experienced Service and UX Design Lead to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services.

The role offers the chance for hands-on designers looking to take the next step in their career to begin supporting as a Lead on client projects while remaining in a hands-on delivery position as a Service/UX Designer.

Key Responsibilities of the Service and UX Design Lead:

1. Lead interaction and service design activities on projects, including client workshops, creative brainstorming, and defining design principles.
2. Ensure all design work is deeply rooted in an understanding of the target audience.
3. Manage design research relationships with partners and clients, collaborating effectively with internal research teams.
4. Oversee all interaction and service design activities at the project level.
5. Innovate and evolve service design practices, integrating external and internal expertise.
6. Provide constructive feedback and direction to junior team members, accurately assessing their performance and fostering their development.

What You'll Bring as a Service and UX Design Lead:

1. 5+ Proven experience leading/mentoring on service design / UX projects
2. Mastery of service design methodologies, with proficiency in relevant tools and templates.
3. Comfort in collaborating with stakeholders to conceptualize and produce high-quality, detailed deliverables, including mock-ups, wireframes, prototypes, user stories, journeys, personas, and journey mapping.
4. Proficiency with tools such as Adobe Creative Cloud, InVision, Sketch, Axure, and prototyping tools.

The Package:

1. £60,000 – 78,000
2. Pension scheme
3. Company bonus

To hear more about this fantastic opportunity to join an industry leader as their newest Service Design/UX Lead, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.