Customer Service Adviser

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.

In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23,400. You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance).

Apply now for our 2025 start dates. Full time 37.5 hours per week.

What you'll be doing:

In our roles you'll take calls, help with queries, find the right product for their needs or you will be helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many.

In all roles you will be supporting our customers, you'll work to targets to achieve team and individual goals.

Our Greenflag Rescue teams are available Monday- Sunday 06.00 - 22.00.

In these roles you'll work shifts across these hours which we'll share more about in your interview and your 6-8 weeks training will be discussed during your application.

What you'll need:

The role is busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Leeds team, whose culture embodies what DLG is all about.

We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business.

Ways of Working:

Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the Leeds office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Opportunity to apply to our customer service and data apprenticeship to develop skills for the future

Plus many more.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

About Us:

Here at DLG we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We're proud of who we are, of what we do, and what every single one of us brings to the team.

Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too?

Be Yourself:

Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself. We want to see your authentic self by hearing your unique voice and genuine experiences. As you prepare for your interviews, remember to answer questions in your own words, sharing your true experiences. At Direct Line Group, we believe in Owning It and Winning Together, and your authentic perspective is what will help us determine if you’re a great fit for our team!