ATM Custodian Self Service

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ATM Custodian Self Service

Apply locations Gqeberha

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: April 14, 2025 (9 days left to apply)

Job requisition id: R31943

Job Description

To maximise the profitability of the ATM's under their responsibility through ensuring that the availability of these machines meets the Bank's performance expectations whilst adhering to the highest standards and functionality.

Hello Future ATM Custodian

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our team in FNB POP SSD Eastern Cape (East London), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Maximise the profitability of the ATM's under their responsibility through ensuring that the availability of these machines meets the Bank's performance expectations whilst adhering to the highest standards and functionality.

You will be an ideal candidate if you:

• NQF5
• Grade 12

You will have access to:

• The ability to self-manage and self-motivate is essential.
• Ability to work with cash accurately.
• Driver’s license (no endorsements)
• Basic technical skills
• Minimum of 1 year experience with all aspects of ATM routine maintenance is essential.

Key Responsibilities:

• Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
• Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
• Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets.
• Achieve the delivery of exceptional customer service by providing first line support and after hours support on a 7-day standby week according to required Service Level Agreements.
• Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
• Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
• Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed.
• Comply with governance in terms of legislative and audit requirements, policies, process and procedures required for the Self-Service Devices.
• Manage own development to increase own competencies.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

14/04/25