Operations, Maintenance (O&M) and Support Administrator, Operations, Maintenance (O&M) and Supp[...]

Calisen Ltd.; United Kingdom; Remote; GBP 25,000 - 35,000

Job description

Operations, Maintenance (O&M) and Support Administrator

Calisen Market Harborough, England, United Kingdom

Are you looking to make a difference in the renewable energy sector?

Join our dynamic team as an O&M (Operation & Maintenance) and Support Administrator and play a pivotal role in supporting the operation and maintenance of cutting-edge solar PV, battery storage, and EV charger systems.

As an O&M and Support Administrator, you’ll be the backbone of our maintenance operations. From scheduling appointments to liaising with internal teams and subcontractors, you’ll ensure that our systems run smoothly, and our customers are delighted with our service. This is a fantastic opportunity to contribute to the growth of renewable energy solutions while honing your organisational and customer service skills.

Key Responsibilities

Diary Management & Appointment Booking:

• Schedule engineer appointments for both commercial and domestic projects.
• Update customers with attendance dates via phone and email.
• Keep our CRM system (Salesforce) updated with bookings and attendance records.

Health, Safety, & Compliance:

• Ensure Method Statements and Risk Assessments (RAMs) are prepared and communicated.
• Adhere to and enforce company health and safety policies.

Documentation:

• Maintain accurate records of maintenance activities, inspections, and equipment updates.
• Ensure engineers complete all paperwork promptly and update the CRM accordingly.
• Notify Distribution Network Operators (DNOs) of any equipment changes.

Team Liaison:

• Work closely with procurement, sales, and project teams to ensure smooth operations.
• Provide feedback and escalate any issues to enhance service efficiency.

Customer Interaction:

• Keep clients informed about maintenance schedules and service updates.
• Escalate unresolved issues to ensure timely resolutions.

Manufacturer Interaction:

• Coordinate with manufacturers on equipment warranties and support tickets.

What We’re Looking For

• GCSEs in Maths and English (A-C) or equivalent.
• Proven experience in a similar role with strong organisational and multitasking abilities.
• Proficiency in Microsoft Office and CRM systems (Salesforce experience is a plus).
• Excellent communication and interpersonal skills.
• Commitment to safety and the ability to adapt in a dynamic work environment.
• Knowledge of renewable energy technologies is desirable.

What We Offer

• Annual Salary Review: Our annual salary review ensuring your efforts are always rewarded.
• Birthday Off: Celebrate your day, on us!
• Life Assurance: Protection for you and your loved ones (4x your salary).
• Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
• My Rewards Platform: Discounts from hundreds of top retailers, just for being part of the team.
• 30 Days Holiday: Increasing to 33 days with service (including bank holidays).
• Company Sick Pay: Supporting you during unexpected health challenges.
• Pension Plan: Secure your future with our robust pension scheme.
• Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
• Health-Shield Benefits Program: Enjoy discounts, claim back on health expenses, and more.
• 24/7 Employee Assistance Plan: Because your mental health matters.
• Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.

Please note: All successful candidates must pass a criminal record check, provide us with 5 years’ work references, and prove their eligibility to work in the UK.

If you’re passionate about renewable energy and enjoy working in a role that combines customer interaction, administration, and technical support, we’d love to hear from you!

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Utilities