Revenues Officer

We have an exciting opportunity for a Revenues Officer to join our team!

Do you have experience in Customer Service? Have high attention to detail and enjoy providing accurate advice to customers? We would like to hear from you!

We are seeking a diligent and customer-focused Revenues Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax and Business Rates records, as well as handling inquiries from the public, colleagues, and external organisations.

About the role

• Maintain accurate and up-to-date Council Tax and Business Rates records, ensuring compliance with relevant legislation and regulations.
• Handle inquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance.
• Investigate and resolve queries related to Council Tax and Business Rates, delving deeper to find accurate and complete information.
• Liaise with relevant authorities and agencies to ensure accurate billing and collection of Council Tax and Business Rates.
• Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Council Tax and Business Rates records.
• Stay updated with changes in legislation and regulations pertaining to Council Tax and Business Rates, ensuring accurate advice and compliance.

You will need

• GCSEs (5 A-Cs or equivalent, including Maths and English)
• High attention to detail and ability to delve deeper to find the answers
• Customer focused approach
• Knowledge of Council Tax and/or Business Rates legislation is desirable but not essential

Special conditions

• Baseline Personnel Security Standard check (BPSS)

What can we do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 26 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.