Customer Service/General Administration Manager

Instyle Sofas; Birkenshaw; On-site; GBP 25,000 - 35,000

Job description

Are you a customer service professional with a passion for premium products and a keen eye for detail? Do you thrive in a fast-paced environment where customer satisfaction is key?

At In Style Sofas, we take pride in crafting made-to-measure sofas and chairs, predominantly made in Scotland by skilled artisans with decades of experience. As a Customer Service & General Administration Manager, you'll be the first point of contact for our valued customers, ensuring smooth operations, resolving inquiries, and maintaining our exceptional standards.

For years, our master craftsmen have been creating furniture of distinction, using skills perfected over generations. Our customers trust us not just for the quality of our sofas but for the seamless experience we provide from enquiry to delivery.

That's where you come in. We're looking for a customer-focused, organised, and proactive individual to oversee customer service and general administration while supporting our sales and delivery teams. If you have experience in showroom-based sales environments such as car dealerships, electronics, home furnishings, or other premium retail sectors, you'll be a perfect fit!

We want someone who:

1. Thrives in a customer-facing role - whether that's from furniture, home interiors, car showrooms, or high-end electronics retail.
2. Understands premium customer service - resolving inquiries, processing finance agreements, and ensuring a seamless customer journey.
3. Has strong administrative and organisational skills - managing staff attendance, arranging deliveries, recording sales, and reporting performance.
4. Enjoys problem-solving and multitasking - ensuring customers receive accurate information and their needs are met efficiently.

Who We're Looking For...

1. Experience in a showroom sales, customer service, or retail management role (home furnishings, car sales, or premium retail preferred).
2. Excellent communication skills - in-person, phone, and email.
3. Strong proficiency in Microsoft Excel and other administrative tools.
4. Ability to build strong customer relationships and work with a customer-first attitude.
5. Resilience and patience when dealing with challenges.
6. A team player who can support colleagues and contribute to a positive working environment.

Preferred:

1. Experience in a furniture retail setting and staff management experience.

Perks & Benefits:

1. Weekends off (Hours Monday to Friday, 10 AM - 6 PM)
2. Friendly, supportive team environment
3. Staff discounts
4. Free on-site parking
5. Pension plans

If you're a passionate customer service professional with experience in showroom sales, home furnishings, car dealerships, or similar retail environments, we'd love to hear from you! Apply today and help us continue delivering craftsmanship and exceptional service to our customers.