Relief Security Officer

JOB TITLE: Relief Security Officer
REPORTING TO: Soft Services Manager

LOCATION: Corn Exchange 3 Fennel Street Manchester M4 3TR

SHIFT PATTERN: Flexible Hours

PAY RATE: £11.56 per hour

ROLE OVERVIEW AND PURPOSE

The Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the Security Team and should always act with professionalism. A can-do attitude is essential in this highly influential role.

We are looking for a CCTV controller as well as for Hosts/Security Guards. Please refer to the Qualifications section for more information on what are the requirements.

KEY RESPONSIBILITIES

SECURITY HOSTS:

1. Works as a team player in meeting guest needs and actively contributing to the efforts of all departments.
2. Carry out regular patrols of the centre as detailed in the site assignment instructions, being always proactive.
3. Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
4. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
5. Maintain vigilance and highlight/manage unauthorized access by banned individuals.

WE ARE LOOKING FOR SOMEONE WITH EXCELLENT CUSTOMER SERVICE, PEOPLE AND COMMUNICATION SKILLS. WE ARE WILLING TO INVEST IN THE RIGHT PERSON AND ASSIST WITH OBTAINING THE RIGHT SIA CERTIFICATION.

CCTV CONTROLLER:

1. Undertake fire system testing, maintain and record all centre safety systems including, fire systems and intruder alarms.
2. Comply with the data protection act and ensure that only authorized persons are permitted on site, and all sensitive information remains controlled.
3. To maintain the appropriate and optimum usage of the CCTV system.

ESSENTIAL SKILLS:

1. Excellent organizational skills with the ability to balance competing priorities and workloads.
2. Good written and verbal communication skills.
3. Able to remain calm under pressure.
4. Adaptable and flexible in approach to work required.
5. Must meet all requirements to receive required SIA badges (if applicable), including successful completion of a background check and 5-year work history. Training will be provided if required.
6. For our CCTV controller roles, we require CCTV certification. The role of the CCTV Controller is varied, you are required to be adaptable to the centre and the clients' needs.
7. For our security officer roles, we require a Door Supervisor or Security Guard badge. We offer upskilling and additional training.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.