eComm Customer Support (Dutch speaking)

Lightspeed Commerce; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Belfast, Northern Ireland, United Kingdom

Hi there! Thanks for stopping by

We’re looking for Technical Support to join our Retail Support team in Belfast from April. Full training is provided on-site in our Belfast office for the first month, then this will be a hybrid position (office days: Tuesday, Wednesday, Thursday).

Our customers are business owners of Webshops or retail stores; in this role you’ll be their first point of contact to help them out. We believe that customer support is more than just providing answers to our customers’ questions. By providing excellent customer service, you will have a direct impact on the customer’s ability to further grow their online business.

What you'll be doing:

• Taking care of customer satisfaction by providing excellent technical support and personal service to our customers over the phone, via e-mail, or chat;
• Become an expert in the field of E-commerce & Retail by learning all about our products Omni-channel and eCommerce;
• Apply efficient troubleshooting techniques to identify customer issues and provide a prompt and appropriate solution;
• Participate in the creation and maintenance of troubleshooting procedures and documentation about current/ongoing issues;
• Share ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.

What do you bring to the team:

We have a support team of 20 people based in Amsterdam. As a team, we work closely together to provide support to our growing European business customers. We are proud of getting recognized by our customers for amazing customer service.

• Proven experience in customer service with technical support;
• Technical Knowledge (MacOS, iPadOS, HTML, CSS) (or keen to learn more on this);
• Dutch & English fluently in written and verbal communication skills;
• You care about details and go the extra mile in customer service;
• Ability to multitask and balance multiple responsibilities as well as requests that come in from different sources (email, phone, chat);
• You know troubleshooting and have skills to solve complex issues;
• You’re resourceful but also enjoy working in a team environment (we work together 3 days in the office).

Even better if you have, but not necessary:

• Knowledge or experience with Online shops, Retail, or Webshop;
• Additional language skills (German or French);
• You follow up on digital technology.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed share scheme (we are all owners);
• Company pension program;
• Health and wellness benefit;
• Mental health online platform and counselling & coaching services;
• Paid leave and assistance for new parents;
• Great office space, right near Westerpark Amsterdam (we serve daily fresh lunches!);
• We set you up with a Macbook Pro and have an interesting purchase program for Apple products.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.