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Customer Service Employability Tutor

Aspire Recruitment

Leeds

Remote

GBP 29,000 - 35,000

8 days ago

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An established industry player is on the lookout for a passionate Customer Service Employability Tutor to lead dynamic online training sessions. This role involves guiding job seekers across the UK toward achieving their qualifications and securing employment. You will inspire learners through tailored support and flexible teaching methods, enhancing their communication and essential skills. This position offers the opportunity to make a significant impact in the lives of individuals striving for success. If you are dedicated to fostering a positive learning environment and have a knack for motivating others, this role is perfect for you.

23 Days Holiday

Bank Holidays

Healthcare Plan

3+ years of experience in customer service training and education.
Relevant teaching qualifications and GCSEs in Maths and English.

Deliver engaging online training sessions to job seekers.
Support learners in developing essential skills and confidence.

Customer Service Training

Communication Skills

Teaching Skills

Engagement Techniques

PGCE/CertEd/QTS or L4 teaching qualification

Maths & English GCSEs

Customer Service Employability Tutor
Remote
Up to £35,000 (dep on exp) - 23 Days Holiday Bank Holidays, Healthcare Plan
Full-time, Permanent

The Role:

We are seeking a knowledgeable and experienced Customer Service Tutor to deliver employability training to job seekers across the UK through virtual classrooms. You will excel in delivering dynamic and engaging sessions while being passionate about guiding learners toward successfully achieving their qualifications and securing long-term employment.

Duties:

You will deliver engaging online training sessions to groups of learners working towards an accredited qualification, identifying their strengths and areas for improvement through initial assessments and providing tailored support.
You will inspire and motivate learners to reach their full potential by using flexible teaching methods in an online environment, following TLA plans while adapting them to suit your style, and creating a positive, nurturing, and encouraging learning experience.
You will support learners in developing their essential English, Maths, and ICT skills, with a strong focus on enhancing their communication abilities and building confidence in their telephone manner.
You will regularly review, update, and enhance course materials, lesson plans, and schemes of work.
You will be skilled in working towards internal and external audits.

Required Skills:

Minimum of 3 years relevant industrial/commercial experience, as well as prior experience in delivering appropriate training.
PGCE/CertEd/QTS or L4 teaching qualification, as well as qualifications in relevant subject area and Maths & English GCSEs.
Able to do occasional classroom delivery within local area (Birmingham, Leeds, London, Manchester, and Stockton-on-Tees).

Due to the nature of this role, you will need to undertake an enhanced DBS check and there will be regular travel across the region so access to your own vehicle is essential.

If this sounds like the perfect role for you then please submit your CV.

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