Customer Services - Helpdesk (Temp to Perm)

Office Angels; Basingstoke; On-site; GBP 22,000 - 30,000

Job description

Job Advert: Customer Service Administrator
Location: Basingstoke
Contract Type: Temp to Perm
Working Pattern: Full Time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy being the go-to person for client inquiries? If so, we have the perfect opportunity for you!

We are currently seeking a Customer Service Administrator to join our dedicated team in Basingstoke. As a key member of our organisation, you will play a vital role in ensuring customer satisfaction and supporting our maintenance services.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful information.
2. Manage and update customer records in our database, ensuring all information is current and accurate.
3. Assist in scheduling maintenance appointments and coordinating with field technicians.
4. Collaborate with various departments to resolve customer issues and provide seamless service.
5. Handle customer complaints with professionalism and empathy, working towards satisfactory resolutions.
6. Maintain a thorough understanding of our services and products to effectively assist customers.
7. Generate reports on customer feedback and service performance, identifying areas for improvement.

What We're Looking For:

1. Proven experience in a customer service or administrative role, preferably within the maintenance industry.
2. Excellent communication skills, both verbal and written, with a strong customer-centric approach.
3. Strong organisational skills and the ability to multitask in a busy environment.
4. Proficiency in Microsoft Office Suite and experience with CRM systems.
5. A proactive attitude and a team player mentality.
6. Ability to work independently and take initiative when needed.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunity for career growth within a reputable company.
3. A supportive and inclusive work environment.
4. Comprehensive training and development programmes to enhance your skills.
5. The chance to make a real difference in the customer experience.

Why Join Us?

At our company, we value our employees and are committed to creating a positive workplace culture. As a Customer Service Administrator, you will have the opportunity to contribute to our mission of delivering outstanding maintenance services while developing your career in a dynamic environment.

If you are ready to take the next step in your career and join a team that prioritises customer satisfaction, we would love to hear from you!