Dispatcher

JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

About the Role

As a Dispatcher, you will be responsible for efficiently planning delivery routes, coordinating drivers, and ensuring timely deliveries. You will play a key role in optimizing operational efficiency and resolving logistical challenges in real-time.

Your Responsibilities

• Plan and optimize daily delivery routes based on efficiency and customer requirements.
• Adjust routes dynamically based on traffic, distance, and real-time issues.
• Communicate with drivers and provide support for delivery challenges.
• Monitor delivery performance and improve on-time delivery rates.
• Ensure high delivery success rates and customer satisfaction.
• Work closely with the operations manager and IT team to enhance routing systems.

Required Skills & Qualifications

• Minimum Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Experience as a route planner, dispatcher, or logistics coordinator.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Ability to handle stress and adapt quickly to changes.
• Effective communication skills to coordinate with drivers and teams.
• Familiarity with logistics software and route optimization tools is a plus.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain and Other

Industries

Transportation, Logistics, Supply Chain and Storage