Experience Delivery Manager (9 Month FTC)

Experience Delivery Manager (9 Month FTC)

Summary

Salary: Competitive
Team: Creative
Location: United Kingdom - Malmesbury Office

About us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.

Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor-powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world.

Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Experiences are more important than experience and attitude counts as much as aptitude.

About the Role

We are looking for an Experience Delivery Manager within the Digital Delivery team, reporting to the Experience Delivery Lead. This role sits in the DTC team within the Global Revenue function. We need an experienced project manager who has worked within a multifunctional team and understands both agile and waterfall ways of working.

Working closely with the Experience Delivery Lead, the Experience Delivery Manager will drive strategic planning across our digital experiences through to final delivery of assets across our digital platforms, as well as execution of complex projects to support delivery of the digital portfolio of projects.

You will be responsible for producing multiple digital NPD and Campaign projects for the Digital Delivery Team. The ideal candidate will bring an in-depth understanding of digital technologies and processes; in addition, they will have a demonstrable track record of delivery and leadership in a time-critical, complicated delivery framework.

The role is to manage the delivery of digital content from briefing through to handover to market, working with our Business Units and Marketing function with a goal to drive productivity and quality through all aspects of experience design, production, asset approvals and delivery of final materials.

Responsibilities

1. Manage large and complex digital projects end to end, working with UX/UI on developing the strategy for pre and post-purchase journey.
2. Work with our third-party agencies to deliver web assets created on our CMS platforms.
3. Highlight dependencies, raise risks, and take an active, hands-on role to support the identification and resolution of problems.
4. Communicate clearly with cross-functional teams to ensure collaboration; resolve conflicts and lead solutions and mitigations.
5. Adhere to the planning and control standards established by the Senior Experience Delivery Manager (reporting, reviews, meetings, resource planning, RAG reporting).
6. Provide accurate, timely, and frequent information and communications on the status and progress of projects to all stakeholders.
7. Work closely with stakeholders to establish pragmatic approaches that blend the Dyson way with appropriate planning control and organization.

About you

1. Hold, or demonstrate an understanding of, formal project management qualifications.
2. Experience of managing large/complex digital projects.
3. Ability to build great relationships with stakeholders and deliver multiple projects in a fast-paced, changeable environment.
4. Self-motivated, thrive when resolving challenging situations, and take pride in delivering excellent customer service.
5. Strong planning and resource management skills in a creative, digital environment.
6. Ability to adapt project methodologies and processes to align with multiple variations of projects.
7. Excellent analytical skills; ability to assess problems thoroughly and drive logical conclusions.
8. Experience of line management responsibility is desirable.

Benefits

1. Performance related bonus
2. Discounts on Dyson machines
3. Purchase additional holidays
4. Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
5. On-site parking
6. Endless free coffee and tea, and a free lunch
7. Free on-site hair salon
8. Electric vehicle scheme
9. Private Medical insurance for all employees
10. Employee Assistance Program for employee and dependents
11. Digital GP and prescription service
12. Fertility treatment support
13. On-site gym and sports centre

Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.