Credit Controller

Flokk UK Mirfield, England, United Kingdom

Credit Controller

Location: Mirfield, UK

Full-Time Position on Site

Our Story:

Flokk is the leading manufacturer of sustainable furniture and acoustic solutions in Europe. Combining internal expertise with renowned international designers, we want to help you design better workplaces, embracing new ways of working to create lasting business advantages.

Through our rich “Flokk of brands” consisting of HAG, Connection, RH, Offecct, Giroflex and Profim, we positively impact the lives of people, businesses, and the world we live in. To serve our customers and reach our ambitions, we are always looking to hire enthusiastic and skilled people for a variety of roles and competences.

The Flokk way is guided by our values; human-centred, sustainable, and innovative. Regardless of what location you work from, or in what position you find yourself thriving, you will be part of a diverse, inclusive, and productive culture.

Purpose of the Role:

The Customer Service and Credit Support role is responsible for managing and reducing outstanding debt while delivering exceptional customer service experiences. In this role, you will need to foster strong relationships and communicate effectively at group level. You will collaborate with cross-functional teams in finance, sales, and customer service to drive collections and maintain positive customer relationships.

About the role:

Credit Support

• Ensure timely and effective collection of outstanding debts
• Manage debtor day reporting and monitoring
• Conduct proactive follow-ups on overdue amounts and send reminders
• Work closely with finance, sales, and customer service teams to resolve credit and collections matters
• Raise credit notes where applicable
• Escalate credit matters to senior management and liaise with external parties.

Customer Service Support

• Deliver exceptional customer service support by managing queries, set up of new customer accounts, and fostering strong customer relationships.
• Provide general administrative support to customer service and finance teams to ensure smooth transactions.

About you:

• Experience in credit control, accounts receivable, or similar role
• Ability to manage customer relationships professionally and with empathy
• High energy, drive, and initiative; a self-motivated individual who takes ownership of their work, stays proactive in resolving issues, and consistently seeks ways to improve processes
• Ability to liaise confidentially with senior management, customers, and external partners

What we offer:

• Be part of a supportive friendly team
• Company Pension
• Employee Assistance Programme with 24/7 support
• Enhanced Maternity and Paternity pay
• Life insurance
• Company Events
• Cycle to Work Scheme
• Free car parking on site

Flokk Limited is committed to promoting equal opportunities in employment. All applicants will receive equal treatment in the recruitment process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Accounting/Auditing, Administrative, and Customer Service

Industries

Office Furniture and Fixtures Manufacturing