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Remote (UK) Customer Service Assistant
Hopecompass
United Kingdom
Remote
GBP 40,000 - 60,000
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Job summary
An innovative wellness studio is seeking a Customer Service Admin to enhance client interactions. In this remote role, you will be the first point of contact for customer inquiries, handling bookings, refunds, and complaints with professionalism and care. Join a dynamic team that values exceptional service and offers flexible working opportunities. If you have a passion for customer support and thrive in a remote environment, this is the perfect chance to contribute to a community-focused organization. Take the next step in your career with this exciting opportunity!
Benefits
Flexible remote working
Opportunity for growth and development
Dynamic team environment
Qualifications
- Minimum 1 year in an office, admin, or customer service role.
- Experience managing online communication channels remotely.
Responsibilities
- Manage class bookings, cancellations, and package adjustments.
- Respond to customer enquiries and complaints with professionalism.
Skills
Customer Service
Written Communication
Attention to Detail
Empathy
Tools
Job description
About us
LevelOut is a reformer Pilates studio committed to helping our community move, feel, and live better. We believe in delivering an exceptional client experience, whether in-studio or online.
The role
We’re looking for a Customer Service Admin to support our growing client base. You’ll be the first point of contact for customer enquiries, handling bookings, refunds, complaints, and general support via email and WhatsApp. If you have a passion for great service and enjoy working remotely, we’d love to hear from you!
Remote (UK-based) | Contractor | £11.50 per hour
Monday-Friday, 9 AM – 3 PM | 30 hours per week
Key responsibilities
- Manage class bookings, cancellations, and package adjustments
- Process refunds and resolve payment-related queries
- Respond to customer enquiries and complaints with professionalism and efficiency
- Communicate effectively via email and WhatsApp
- Maintain accurate customer records and support process improvements
Requirements
Minimum 1 year in an office, admin, or customer service role
Experience working remotely and managing online communication channels
Strong written communication skills and attention to detail
Ability to handle customer interactions with patience and empathy
Fluent in English
What we offer
Flexible remote working within the UK
Opportunity for growth and development
Work with a dynamic and passionate team in the wellness industry
Tagged as: admin, customer service, LevelOut, office
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