Document Operator

Owen Reed London; London; Remote; GBP 60,000 - 80,000

Job description

Description

We are looking for a Document Operator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience.

About the Role of Document Operator

1. Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
2. To serve as a key client interface for Document Centre services.
3. Keen to be flexible and in possession of excellent MS Office skills.
4. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
5. At least 3 years' experience working within the document production field.
6. Excellent communicator and able to build effective client relationships based on trust, flexibility and a professional approach.
7. Develop and maintain relationships with team and key stakeholders.
8. Ongoing personal development both soft and hard skills, plan for development where needed.
9. Cover for workflow.
10. Liaise effectively with Document Centre Manager as required.
11. Reports to: Shift Team Lead
12. Hours of work: 18:00-02:00
13. Location: Homeworker

About You

1. Excellent MS Office skills, including Word, PowerPoint and Excel.
2. Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
3. Show initiative and good judgment and be able to work independently.
4. Ability to concentrate in an environment of multiple demands and distractions.
5. Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
6. Ability to maintain confidential information and work in a fast-paced, dynamic and creative environment.
7. Engender a culture of professionalism, superior customer service, and accountability within the team.
8. Able to work effectively with colleagues of all levels in an organisation.
9. Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
10. Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
11. Demonstrates high level of personal and professional integrity.
12. Develop an in-depth knowledge of the firm's branding guidelines.
13. Motivation to continually improve core software skills, to meet and accommodate the client's changing requirements.
14. Excellent accuracy and close attention to detail and adhering to the company's best practices.
15. Approachable, works well as a team and shares best practices.
16. Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
17. Positive with a can-do attitude, willing to problem-solve where needed.
18. Dependable and willing to go the extra mile where needed.
19. Self-motivated to ensure skills and technology familiarity are kept up to date.
20. At least 3 years' previous document production experience in a professional service environment.
21. Prior experience in a legal production environment with workflow management is an advantage.
22. Excellent working knowledge of document production practices and technologies.
23. Advanced technical knowledge.

What’s in it for you as a Document Operator?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.