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Customer Service Assistant

Burton Bolton & Rose Recruitment Services Ltd

Watford

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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An established industry player is seeking a dynamic Customer Service Assistant who thrives in a team-oriented environment. This role involves managing a busy helpdesk, ensuring efficient communication with clients, and supporting engineers by tracking work and processing invoices. If you are organised, enthusiastic, and eager to contribute to a successful team, this position offers a fantastic opportunity to grow and make a significant impact within the company. Join a vibrant team dedicated to delivering exceptional service and operational excellence.

Capable and organised individual with a passion for customer service.
Experience in managing helpdesk operations and logging details.

Manage a busy helpdesk and handle incoming calls from clients.
Track work from initiation to completion and collate timesheets.

Customer Service

Organisational Skills

Teamwork

Communication Skills

Computer System

This role would suit a capable and organised Customer Service Assistant with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.

Some of your duties will include:

Managing a busy helpdesk and handling incoming calls from clients requiring maintenance support
Logging details of all calls managed onto the computer system and allocating jobs to a team of Engineers
Tracking work being completed from instigation stage through to successful completion
Collating Engineers' timesheets on a weekly basis, costing work completed and raising client sales invoices
Raising purchase orders daily for spare parts and ensuring prompt delivery
Controlling and updating weekly reports monitoring and recording details on work completed

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