Service Operations Engineer (UK)

Centific; Greater London; Remote; GBP 80,000 - 100,000

Job description

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Recruitment Specialist @ Centific | Global Recruiting

We are looking for an experienced Service Operations Engineer.

Responsibilities:

• Responsible for planning the server or rack, arranging the server mounting or rack installation, and following up the installation of the server operating system
• Responsible for the daily maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
• Maintain data on internal systems including Asset Management, Ticketing, & rack elevations
• Work with remote vendors or junior SOE to solve hardware batch failures and problems
• On-call on duty, responsible for dealing with the problems raised by the business owner side
• Collect and check online asset data
• Submit and track the part RMA or media destruction process
• Other server operation related work

Requirements:

• Bachelor’s Degree in Computer science, Electrical engineering or any other relevant fields
• Strong ability to work under pressure; Strong learning ability, broad technical interest; Strong sense of responsibility, full of enthusiasm for work
• Good communication skills in English, Mandarin is preferred, good team work spirit; Ability to work independently
• Knowledge of the interdependencies of data center functions and technologies
• Experience with massive remote OS installation such as PXE boot
• Can understand and run Shell or Python scripts
• Familiar with simple automation tools, such as Ansible
• Familiar with Linux system, able to locate hardware faults; Strong analytical and problem solving skills
• Basic TCP/IP knowledge concepts – Subnetting, VLANs, DNS, Ipv6; Ability to perform general troubleshooting
• Knowledge of out-of-band/lights-out server communication methods, such as IPMI and NCSI
• Strong documentation skills and habits

What we offer:

• Remote
• Full Time Employment; Permanent Contract
• Schedule: 5 days/week (Mon- Fri)
• Attractive Remuneration Package
• Top Private Health Care Insurance
• Skills Enhancement through Udemy Business
• Work in a well-established Multinational Company
• Supportive international team

About Centific:

Centific expertly engineers platforms and curates multimodal, multilingual data to empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable Artificial Intelligence(AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models(LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence(Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific:

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Computer and Network Security, IT Services and IT Consulting, and Software Development