Housekeeping & Back of House Manager

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

THE OPPORTUNITY:

• Coordinate the work of Housekeepers and Housekeeping Support Agent, including daily logistics, scheduling, deep cleaning of units, according to productivity and forecasted occupancy providing feedback and quality control.
• Inspect all common areas of buildings including lobbies, public restrooms, fitness centers, office spaces, back of the house areas, loading docks, guests hallways and elevators for cleaning according to Sonder standards.
• Interviewing, training and scheduling, disciplining and evaluating the staff.
• Train new housekeepers and provide ongoing training for current staff on Sonder systems, technology, buildings, and cleaning standards.
• Monitors each housekeeper's daily progress and inspects completed units to assure that all Sonder standards have been met; When standards have been missed, brings employee back to the unit and coaches them on how to correct the deficiency.
• Monitor payroll reports, work schedules, lost & found program, stocking of housekeepers carts and designated storage areas.
• Conduct regular daily walk through inspections of all assigned areas; make note of discrepancies assign abatements and follow-up for completion.
• Maintain required pars of linen, amenities and consumables for inventory management and in preparation for daily distribution and monthly order.
• Report any maintenance issues, safety hazards, security issues or damage of Sonder property.
• Use mobile smartphone/applications/technology to communicate with the team and report progress.
• Coordinate with 3rd party vendors regarding daily cleanings.
• Conduct special projects as assigned.
• Perform housekeeping duties which includes but is not limited to: cleaning bathrooms, kitchens, living spaces, change linen and terry, window washing, surface polishing, balconies, trash/recycle removal, carpet vacuuming, floor mopping, dusting, when applicable.

WHO WE LOOK FOR:

• A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently.
• Previous experience in a leadership / management role with a housekeeping department or similar operation especially in regard to personnel management.
• Ability to perform assigned duties with attention to detail and speed accuracy.
• Technical working knowledge of digital productivity tools including data analytics creation via a spreadsheet.
• The ability to learn to use a mobile application to digitally correspond with management.
• Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials.
• Working knowledge of operating household cleaning equipment.
• Physical stamina and mobility including ability to reach, kneel, and bend.
• Ability to lift, push, and pull required load (usually about 40 lbs).
• Be able to work in a standing position for long periods of time up to 8 hours a day.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working.

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation.
• Generous stock plan.
• Medical, dental and vision insurance (where applicable).
• Flexible vacation.
• Wellness and volunteering days.
• Annual free credits and discounts to stay in Sonders.
• Workplace flexibility (for remote-specified positions only).

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.