IT Technical Support Specialist

IT Technical Support Specialist

Location: UK based with travel; regular travel in UK; occasional travel to continental Europe

Who we are:

At easyHotel we are inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel differently, by offering low-cost, low-carbon hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for those travelling on a budget and those who prefer to save money on their hotel to indulge in the best of the city.

We are present in 11 countries with 49 sites, but our goal is to increase our presence in Europe, especially in Germany, France and Spain.

The Role:

To support our growth ambitions, we are recruiting an IT Technical Support Specialist to join our UK Support team. The role will be based at our London office, located in Victoria, two minutes from the station, but will involve some travel to our UK sites as well as occasional travel to sites in France, Spain and the Netherlands.

This role is a great opportunity to be part of a growing, international team. You will be highly visible within the organisation and will interact with varied stakeholders across all parts of the business. You will report to the Senior IT Project Manager, who is based in Paris, so will need to be highly autonomous and able to work without direct daily supervision.

What you will be doing:

As part of the wider IT team, you will be responsible for supporting, monitoring and maintaining our networks, servers and devices while providing exceptional IT Support to our teams.

Key Responsibilities will include (but are not limited to):

1. Network & Security Management
   • Monitor and maintain network and server performance.
   • Manage devices and security protocols using Microsoft Intune.
   • Implement security measures and procedures to prevent potential threats.
2. Asset Management
   • Inventory, reference, upgrade, renew, install, and configure IT assets as needed.
   • Control costs on assets and software licenses.
3. Documentation and Policy Management
   • Document processes and maintain IT policies and procedures.
4. Collaboration and Support
   • Act as one of the main points of contact for IT support and issues.

Who you are:

• You hold a bachelor's degree in computer science, information technology, information systems, or similar and/or applicable professional qualification, such as Microsoft (inc. Intune), Cisco certification.
• You will have at least 5 - 8 years' experience in a similar role, ideally in a comparable business based over multiple sites.
• Extensive experience with IT systems, networks, and related technologies.
• Ideally, experience in the hospitality industry, particularly with Wi-Fi services, CCTV, TV, and VOIP systems.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional organizational and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

What’s in it for you:

easyHotel offers an entrepreneurial environment where the right candidate can really grow in their role, taking on more responsibilities and a wider remit than perhaps would be possible elsewhere.

Benefits include:

• 8% Employer Pension contribution
• Life Insurance
• 24-hour Employee Assistance Programme
• Hybrid working Policy
• 25 days per year holiday
• Discounted hotel rooms for self, friends and family

If you’d like to be part of our journey we want to hear from you.