Service Delivery Manager - RAF Marham

Service Delivery Manager - RAF Marham

Salary: £32,000 per annum

Hours: 35 hours per week, Monday - Friday

Role Overview: We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full-time basis.

As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Our ideal Service Delivery Manager will:

1. Have knowledge of working in a management role within the soft FM service industry
2. Possess leadership skills and knowledge
3. Display a real passion for food and customer service and be financially and commercially astute
4. Exhibit good communication skills - both written and verbal
5. Have good computer skills
6. Demonstrate interpersonal, administrative, and organisational skills
7. Maintain a 'Can do' attitude

Your key responsibilities will include:

1. Promoting a safety culture and ensuring our teams are aware of and operate in accordance with company and client Health & Safety procedures
2. Managing labour, equipment & resources budget
3. Ensuring the Services operation continually improves
4. Engaging and managing our teams effectively
5. Ensuring the delivery and quality of the Facilities, Catering and Retail operation is in accordance with the client service level agreement and company procedures
6. Managing any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!