Vice President, BA Operations

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.

MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

The EMEA Operations department supports MUFG’s core products and services including Banking (commercial/retail-based payments, loans, derivatives, trade finance) and Securities (Derivatives, FX, Fixed Income, Equity etc). The role of Operations is to manage the interaction between Operations and MUFG’s internal clients (Front Office, Trading Desks etc) and has close ties with other support areas such as Legal, Compliance, Risk etc.

NUMBER OF DIRECT REPORTS

0

MAIN PURPOSE OF THE ROLE

The main purpose of the role is to lead requirements definition for MSOS change deliveries across all covered products. SME knowledge will be used to propose and execute process efficiency leveraging metrics to help identify opportunities with strong business cases. Operational process re-design will also be required in the role to ensure optimal control standards across products and processes supported. Adapting to Industry change is required in the role – both scoping to determine cross functional impact as well as defining Operations specific requirements to successfully implement.

In the role the individual will be responsible for providing support to multiple trading desks when supporting post execution tasks in a change capacity. The role will need to manage multiple currencies, market locations, and controls within a change environment. The role requires strong understanding of Fixed Income, Equity, and Secured Financing trade flow and support activities including payment processing, collateral management, securities settlements, and asset servicing in order to support system enhancements, industry change initiatives, and efficiency improvements.

The role requires active management and understanding of the day-to-day processes, interactions and relationships managed by the wider Operations team, with the provision of continuous development ideas and improvements. A detailed understanding of the front to back process is essential to ensure change driven by both internal and external stakeholders is understood and appropriately addressed in line with functional control standards.

KEY RESPONSIBILITIES

• Supporting the business to gather formal Business Requirements and input into the Technical design documents.
• Supporting the business to review and provide input into As-is and To-Be workflows.
• Performing GAP analysis between current state and proposed state solutions.
• Formulating testing approaches and support writing of test plans.
• Completing project/work-stream status reports.
• General ad-hoc support for any new requirements or issues related to the project.
• Ability to deal with trade lifecycle queries.
• Problem solving of issues as they occur throughout the project lifecycle.
• Contribute to the development and implementation of the relevant Business’ expansion strategy.
• Review bespoke Business requirements to ensure Operation delivery in partnership with Processing teams, accuracy and to confirm compliance with bank policy and market requirements.
• Support documentation requirements throughout the project lifecycle and draft various requirement documents where required ensuring content is fit for purpose and thorough so that project scope is assessed in an appropriate manner.
• Draft clear, concise, and complete PowerPoint decks and other presentation materials used to update senior management and key stakeholders throughout the project lifecycle.
• Liaise with third party vendors where required to analyse proposed solutions to process changes to ensure business requirements are addressed adequately.
• Prioritize the pipeline in a manner that is deliverable for Operations and is commercially beneficial for the organization.
• Collaborate with internal stakeholders to maintain and improve service levels and deliver first class client experience ensuring effective inter-departmental collaboration.
• Drive and implement efficiency improvements and new business initiatives.
• Act as an escalation point of contact for internal and external technical queries and client related issues, liaising with other stakeholders to seek resolution and/or to further escalate as required.
• Understand and influence in the wider market / industry environment and actively participate in working groups where required.
• Review and present management information, reporting, monthly and periodical submissions to Business/Branch recipients as required.
• Use data analytics and trend analysis to drive short term tactical as well as strategic change for MUSE.
• Actively manage and build relationships with the Front Office and other key business partners across the firm.
• Carry out management responsibilities (where applicable) in accordance with the Company’s policies and procedures ensuring that all staff are fully trained and understand what is required of them in order to do their jobs effectively. This includes, but is not necessarily limited to, the following: providing job descriptions and setting objectives/personal development plans for, and performing performance appraisals of, staff at least twice a year, handling appropriately any grievance or disciplinary issues, liaising with the Human Resources Department where appropriate.

WORK EXPERIENCE

• Business analysis experience working for a top tier bank.
• Excellent knowledge and experience of OPS functions/workflows.
• Good knowledge across most asset classes, in particular Fixed Income, Equity and Derivative products.
• A good understanding of Ops processes and system feed changes with external providers for the above product set.
• Ability to resolve issues during delivery, being able to explain these to stakeholders and to Technology delivery teams.
• Ability and experience of working under pressure - both autonomously and within a team.
• Ability to liaise with business and IT stakeholders at all levels of the organisation.
• Solid communication skills - both written and oral.
• Ideally, good knowledge of the Murex & Gloss platforms.
• A good understanding of Vanilla Interest Rate products.
• A strong delivery track record and someone who can really take ownership of managing Operations related tasks.
• A good understanding of the software development lifecycle.
• Experience in management of back office functions or similar roles.
• Strong understanding of securities products and back office responsibilities.
• Coordination and delivery of strategic projects for the department with management of complex requirements and process implementation.
• Experience in stakeholder management, building positive relationships, and making decisions with positive impact on teams managed.
• Strong track record of delivering strategic initiatives and creating efficiencies.
• Experience of implementing and improving the operational control environment.

SKILLS AND EXPERIENCE

• Strong Microsoft skills i.e. Word and Excel.
• Strong communication skills, written, oral and listening.
• Strong stakeholder management techniques.
• Excellent understanding of Operational Risk and Control.
• Strong understanding of the trade lifecycle management of various products and associated risks.
• Good working knowledge of the regulatory environment and upcoming changes.
• Understand the cash flows and dynamics of a banking business such as funding requirements and their importance.
• Understand the key elements of the front to back process flow including other infrastructure groups i.e. Market Risk, Credit Risk, Finance, Product Control, Legal, Compliance, etc.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.