Neurosurgery Support Secretary

Employer Sheffield Teaching Hospitals NHS Foundation Trust

Employer type NHS

Site Royal Hallamshire Hospital

Town Sheffield

Salary £24,071 - £25,674 pa/pro rata for part time staff

Salary period Yearly

Closing 14/04/2025 23:59

Interview date 23/04/2025

Neurosurgery Support Secretary

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen for a Support Medical Secretary to join the Neurosurgery Department at Sheffield Teaching Hospitals on a permanent basis. This role is pivotal in enabling the Directorate to provide a high-quality, comprehensive and professional administrative service to patients, relatives, carers and other internal and external stakeholders. You will be expected to effectively and confidently support the Medical Secretaries in their roles to maintain a high standard of working practices within Neurosurgery.

Main duties of the job

• Type patient letters relating to clinic appointments, test results, referrals, discharge summaries and MDT outcomes, from digital audio dictation, long hand, or verbal dictation. Aiming towards turning typing around in 48 hours.
• Cover the medical secretaries absences (sickness and annual leave) taking telephone messages and undertaking any urgent typing and tasks for the consultant and team.
• To assist the medical secretaries in managing patients through their 18 week pathway. To validate pathways and amend them on Lorenzo when typing. To escalate any possible breaches to Line Managers.
• Assisting medical secretaries in the management of in-patient waiting lists ensuring that Trust and National waiting list policies and procedures are adhered to, tracking the patients through their 18 week pathway for their in-patient stay.
• Management of patient investigations using Trust computer systems.
• Dealing with telephone queries from patients/other healthcare workers.
• General admin such as filing and photocopying.
• Assisting with the prepping and outcomes of Multidisciplinary Team Meetings.

Working for our organisation

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

• RSA III/OCR Typing (or equivalent qualification or experience) word processing or audio typing.
• Educated to GCSE standard or equivalent qualification or experience Inc English and Mathematics Grades 9/A - 4/C.
• Business Administration NVQ Level 2.

Experience

• Accuracy of spelling and grammar.
• Experience working in a clerical environment.
• Audio typing experience.
• Experience of Trust data systems.
• Interest in supporting multidisciplinary team meetings.
• NHS experience.

Further Training

• Clear understanding of patient confidentiality.
• Awareness of medical records issues e.g. Data Protection.
• Good computer and keyboard skills with the ability to use Microsoft packages including Word and Excel.
• Good communication and organisational skills.
• Ability to work accurately under pressure.
• Ability to prioritise own workload and manage competing demands.
• Experience of dealing with upset/frustrated patients over the phone.

Other Factors

• Ability to work efficiently on own initiative and as part of a team.
• Flexibility to cover the needs of the service.